Starbucks — Restaurant in Billings

So a friend and I visited this location maybe a little over a month ago. I forgot to leave my review until now, cause this kinda just popped back into my head. Anyway, we went through the drive thru and I ordered a drink that had iced in the name. I’m pretty sure it was seasonal and it was called “Iced Sugar Cookie Almond milk Latte” . Anyway we pay and get the drinks and mine is hot. No biggie, I work fast food I get that things happen. So I ask for it to be remade cause I prefer iced. The girl at the window didn’t have a problem with it, just asked us to pull around into the parking lot and come in to get it. Again no biggie. So I park and my friend goes in for me to get it. She comes back and starts telling me that one of the baristas was very rude to her. I do remember the conversation she told me which was “Hello I’m here to get a remade drink from the drivethru” then the barista doesn’t respond and goes and grabs the drink. When she returns she says “Next time tell us you want it iced” with a rude tone. After my friend tells me about this, I get upset because I did my best to be nice about asking for the remake. Like I said, I work fast food, I get it and I also know being kind works better than being rude. So I get out of my car, walk to the drivethru, take a picture of the drink I ordered on the menu, and go inside. I spoke with a manager about it and she was very kind about the situation. I left in a better mood, but still. The reason I’m putting a more negative review is because neither me or my friend deserved to be treated that way. And my poor friend, who is so sweet, actually felt bad about getting the drink remade because of how the barista treated her. She didn’t even want to say anything but both of us get pushed around enough in our lives. So that’s really the only reason I said anything. I mean, the drink had iced in the name and for the barista to be rude about her mistake is just not ok. Even when I’m at work and something happens that isn’t my fault I still try to be nice because that’s how you treat other people. At work or not, Everyone should be treated with kindness. I’m not putting this review here to discourage people from visiting this location. The rest of the staff was great, but it should be noted that we were treated badly for something that...

Aweful customer service to say the least. I placed my mobile order for the drive through at 8:41am. Got here in the next 6-9 minutes like it told me to do. Line was super long, not a problem I’ve been a barista before so not their fault. Told them I have here for pickup and gave the order name. They told me to pull forward. Waited in line for another 10 minutes (again not a problem but they have plenty of time to make my drink) when I get to the window the women tries to give me the wrong drink for the car behind me so I let her know the name and she said “can I have you pull around to the front it’s not quite ready yet.” Never had this happen before why is it not ready when I ordered it 20+ minutes ago? Didn’t say anything and just pulled around like I was told. Then I wait in my car for another 10 minutes. At this point I went in I just wanted my drink. The man at the front counter asked for my order and he said the drinks have been sitting here and no one ran them out “sorry.” At this point my cold foam is flat on my drink so I just took it and left. Just irritated that’s all they had to say, didn’t offer to remake or refund me. The mobile app is so it is ready when I go through the drive through. When I was a barista I always thought it was helpful so we didn’t have to deal with taking payment and just hand the drink out. Clearly not at...

I have enjoyed this location many times as the west end one's are closed so much in fact the one at the mall is listed as temporarily closed. But Sunday got in drive thru line behind 2 other cars at 6:50, website says they opened at 0600. It seemed to take alot of time, about 10 minutes for each car in front of me. So I had been in line for about 20 minutes when it was my turn. No one talked to me, I said hello several times and believing the speaker might be broken I drove up to the window. 3 women were working inside pouring water and doing things. I kept looking at them but believed they were avoiding eye contact. Then they came over and opened the window. 2 women stood there and one said we don't take window orders you will have to pull around and get in line again. Well,,,,that didn't happen, if I never go there again it will be too soon. Been to 100s of Starbucks in many states and 2 countries and never had a worse experience . The sign on the speaker said if you are having a problem please pull forward to the window. They do take window orders. I like the taste of the coffee but I like Legacy, Black Dog and Heidi's...