Marco's Pizza — Restaurant in Biloxi

I have been a customer with Marco's since it opened but I just placed my LAST delivery order with them for a total of 43.00 I received an email that the order was made then 5 mins later says out for delivery. If that was true it should have been here in 20 mins at the latest rather than just over 35 mins to go 6.4 miles. Then they did not bring the entire order. Driver advised they must have not put all the order in the bag so just keep this pizza and let me go check my car and call the store. A couple minutes later the driver comes back and says you can keep this pizza and reorder but it may take over an hour to get it or I can ask for a refund. So I immediately call and speak with who ever answer the phone and I requested to speak with a manager but was told their busy. I proceed to explain what happened and then the person said let me get a manager. The supposedly manager gets on the phone and says immediately what's the problem with the order, making it sound like I was bothering them. I explained about the order not correct and I would like a refund because I was not waiting over an hour again like the driver had mentioned for a pizza. He said we're real busy. I was told he can't give me a refund. I was told since I kept one pizza which I explained was now cold, I could get a partial store credit for the next time I order, thats all he could do. He said they do not give refunds. Irritated at this point, I said I should have gave the pizza back since it was cold but the driver was gone. I ask for the next manager over him and he said they will tell you the same thing you can get a partial store credit and use the credit on your next order. I DON'T THINK SO with some choice words Goodbye. Thanks Marco's Pizza. Now my hungry kids were left sitting here wondering about their pizzas. Good thing there is other types of fast food places near by that my kids settled for and Marco's can keep their pizzas and obviously will keep your money. I want ever return and will be deleting my account and their app like they...

Papa John's pizza who? Dominos pizza who? 😢Pizza hut Who?

I used love pizza hut until I first tried Marco's pizza 🍕 the other day

Let me tell you folks that the pizza has fresh ingredients with barely any preservatives and fillers

How can I tell is by the leftovers and by rewarming the pizza in the microwave it had no waxy taste like other pizza places.

Food is awesome but sad prices sucks

prices are astronomical

sad . Too expensive.

Service was nice young black lady was nice and very professional.

but sadly it was not a "5 minute wait" more like 30 minutes . Smh

Is the price worth it? Maybe for carry out and if you felt like spending extra dollars $12.99 for 10 small wings good but expensive

Large pepperoni pizza 🍕 is $9.99was the best part of it and that I loved ❤️❤️❤️❤️

Crust is awesome soft buttery and flaky Extra pepperonis are on it The Sauce is sweet and less acidic like other pizza's sauces less bitterness in the flavor Hot when you get it cheese doesn't taste like plastic

it's real cheese stringy love it Smells delicious large slices Enough for sharing

they are sometimes very busy but it is worth it

If you do delivery or Uber eats 🤯😨😧😳😵‍💫 prices are super crazy.

I advise Just to do carry out lol

Staff doesn't really know their prices but hey at those prices I don't blame them lol 😂

But overall great customer service Good food. And yes I would recommend marco's pizza I give it 4 stars because they're awesome But not...

I had an extremely disappointing experience with Marco's Pizza recently. After placing an order and generously tipping $10 on a $67 order, I received a call from the store manager, Bob, after the food was delivered. He expressed dissatisfaction with the tip amount, which left me shocked and questioning their customer service standards.

When I took to Twitter to express my concerns, I was surprised to receive another call from Bob on August 31, 2023. This time, he claimed that the business phone had been hacked, and scammers were contacting customers about their tipping choices. Strangely, the voice I heard during both these calls was identical, raising serious doubts about the situation.

Bob's explanations have been inconsistent and confusing, to say the least. It's hard to believe that the same person who contacted me to complain about the tip could suddenly be the victim of a hacking scam with the same modus operandi. This situation has left me questioning the integrity of the management and their customer service practices.

I've reached out to Marco's Pizza's executive leaders, but I am yet to receive a satisfactory response. It's disappointing to encounter such behavior from a store that I used to trust and enjoy. I hope this review serves as a warning to others who might consider ordering from Marco's...