Sonic Drive-In — Restaurant in Biloxi

Very popular spot so there was a bit of a wait (10-15m) in the drive thru even though I was the only car. The car hop sincerely apologized for the wait when she brought out my coffee and tots. I pulled out and took a sip - the coffee was cold with none of the cream or sugar I'd ordered.

I pulled back around and went through the drive thru again. This time they came out to get my cup, explained the cream/sugar were in the small bag w my tots. They said they'd be right back with hot coffee.

The cream/sugar were in the bag under my tots, but there was nothing to stir the coffee with. After 10 minutes, I got out to inquire about a refund as I really needed to go. The worker who came out started calling me "baby" and telling me they had to rebrew the coffee. (I don't appreciate someone referring to me as 'baby' and after 30 minutes...a refund was preferable.) Instead she kept putting me off and saying "baby, it'll just be a minute."

At this point, I was biting my tongue and got back in my car to prevent a scene.

I did eventually get my hot coffee. The tots were good. But I'm going to be hot under the collar about that patronizing, insulting series of "baby"s everytime I drive past.

I've been fuming...

I have literally had a mobile order here an every time I pressed the button to get my order I was told my order would be right out an I waited close to an hour an I kept hitting the red button an told my order would be right out til another employee came out an told me what was wrong with my order an we told her that she is the first one to tell me anything an when I received my order another annoyed employee came out with a snooty stuck up attitude an literally shoved my order to my passenger side. An proceeded to tell us rudely have a great day. A few employees at this establishment are bad apples an need to be let go for poor customer service an possibly ruining it for the other employees who do have amazing customer service. Management needs to weed out the bad apples. Would leave no stars but I left one for terrible service an no communication at all for a...

I visited this location because I had a appointment in the area. I was disappointed as made the order prior to arriving via the app. I input the kiosk I was parked at once I got there. My order showed they were bringing it out after waiting 5 min or more. But nothing was brought to me. I gave a few more mins still nothing. The kiosk was broken so I wasn't able to talk to anyone on it. Finally a young man came to let me know it was broken. He handled my issues. Once I drove off and started eating my fries were cold. That unacceptable the only reason I didn't call about my issue is because im not sure when I'll be back in the area. The reason for using the app is convenience of shorter wait time, I feel I would have been better off ordering once I got there. And cold fries was definitely a disappointment. Ticket #345...