KFC — Restaurant in Birmingham

I haven’t been to this location in years and my experience was unbelievable! I drove around to the drive thru where a car in front of me had been sitting while. Finally she drove around to the window and I approached the menu. A gentleman spoke and asked for my order. He immediately said “ original will not be up for another 7 minutes”. I started to place my order and asked about the # 3 and 4. The gentleman hesitated and answered with frustration in his voice. I placed my order and said well the original should be ready soon and he said three minutes. So, I said good it should be ready by the time I get around to pay for my food and he said no. When I drove around ans began to tell him what I wanted to drink and ask about a Mountain Dew he quickly told me To GET OUT OF HIS DRIVE THRU! I was holding up his line!!!! There was one car behind me and regardless how and who does this!! When I asked his name he hesitantly said it was Terrance “ he was the manager” he refused to give me the district (GM) names or phone numbers. He said he was everything then said they were off for the holiday!! This is unprofessional and just down right...

My daughter sent me a text before leaving work and said she is hungry......no let me rephrase that to say "she IS STARVING TO DEATH" and needs food. The only thing not out of the way between my work and home is KFC in Ensley....I drive up to the ordering intercom thing and the guy says order when ready....I said, "I want a #4 with Pepsi/Coke whichever you have". He asked would that be all? To which I replied, "Yes". The car ahead had just drove off so I pulled right up to the window and waited about 30 seconds for him to open the window. I said, "Would you be too mad if I asked to add something to the order?" he flat out told me he would not be mad but you can't add anything in the drive thru....hmmmm...what? I said, "are you kidding me? All I want is a sweet tea"! And he shrugged his shoulders. If and I do mean IF My daughter wasn't so hungry I would have said, "Well can you back out a whole order in the drive thru because I am out of here!!!" I didn't though because I was too tired to go anywhere else to get her something to eat.......AND to top it off they didn't put her potato wedges in...

Customer service is terrible not professional at all I’ve never seen a manager (woman) that argue with customers as if they don’t have a clue about customer service they don’t care how they send food out so check your food before you leave they are always out of something but most of what I’m mad about the way the staff treated us the guys and the lady manager were so rude and unprofessional never should anybody be employed for the rude people I experienced today 2:30 up to 5 pm yall should really be ashamed all I can say ignorance at its best.on top of the manager covering her name tag and the smart talking dude saying he not obligated to give his name is a joke drinks always flat I can go on and on don’t waste your money that’s...