La Neveria Michoacana — Restaurant in Bladensburg

I went here yesterday for the first time. Everything was very tasty but the customer service was absolutely horrible. It seemed like the workers didn’t want to be there at all. I went with my aunt and cousins and we wanted to know what came in the tostilocos as well as the flavor of chips and the lady spoke so low and fast I couldn’t understand a thing. When she asked if we wanted all the toppings I asked her if she could tell me again what comes in it because i couldn’t hear her the first time, and I even apologized for asking again, and she got a horrible attitude with me and my family saying she already told us. Then she repeated the ingredients again very fast speaking and low so of course i couldn’t hear her again, so we just took it with all the toppings. I had no idea that they had pork in them because of the way the lady spoke to us but it really should be written somewhere, or the workers should at least take the time to explain correctly because some people in my family do not consume pork. She was just so rude to us the entire time we were there. She even wanted us to still tip her after everything when we were paying. I don’t mind tipping when the service is good but how are you gonna be so so rude to people and then want them to tip you afterwards. Whoever manages the workers there really needs to train them in customer service or something because I myself work in customer service and its not hard to speak clearly and not rudely to a...

I have been coming to this place since they first opened a couple years ago and the negative reviews have left me speechless.

This place is amazing. The quality of the ice cream is the best. The drinks are to die for.

There’s so many complaints about the employees attitudes and I simply don’t understand why. They are there to do their jobs and attend to all our cravings. From the numerous times I have been there (and trust me, me and my husband go about 2-4 times a week every week) I have seen them put up with so many rude, annoying, irritating customers and they have always maintained their calm. It’s not easy for them to deal with such a busy place, especially being in a pandemic. Yet, they’re still working there risking their health for everyone. And most of these rude customers expect them to kiss their butts while attending to them. They’re there to do their jobs, not make complete conversations while they’re trying to get every customer in a timely manner. They don’t have attitudes, they just try to help everyone as fast as they can and a person takes over 20-30 mins just trying to figure out what they want to order when there’s a huge line out the door. So please be more kind and patient with them.

They’ve always gone above and beyond for me and my husband, even when they brought back the nieve de sandia because they knew how much we love it even if it wasn’t their top seller. The chocobananas are my favorite ❤️ The limonada is the most refreshing thing you can possibly drink!

We used to live 5 mins away but recently moved further and still make the 30-40 minute drive just to buy my favorite things because it’s always worth it. So thank you to all the employees and the owner for opening this place and having some of the yummiest things I’ve tasted!

You’ll always have my business.

and to the person that posted a review about getting sick, don’t blame the place/ice cream. Maybe you’re just lactose intolerant. So have your facts before you speak negatively. ————————

He estado viniendo a este lugar desde que abrieron por primera vez hace un par de años y las críticas negativas me han dejado sin palabras.

Este lugar es de lo mejor. La calidad del helado es la mejor.

Hay tantas quejas sobre las actitudes de los empleados y simplemente no entiendo por qué. Ellos están ahí para hacer su trabajo y atender todos nuestros antojos. De las numerosas veces que he estado allí (y créanme, mi esposo y yo vamos de 2 a 4 veces por semana todas las semanas) los he visto aguantar a tantos clientes groseros, molestos e irritantes y siempre han mantenido la calma. . No es fácil para ellos lidiar con un lugar tan ocupado, especialmente estando en una pandemia. Sin embargo, siguen trabajando allí arriesgando su salud por la de todos. Y la mayoría de estos clientes groseros esperan que les besen el trasero mientras los atienden. Están allí para hacer su trabajo, no para entablar conversaciones completas mientras intentan ayudar a cada cliente de manera oportuna. No tienen actitudes, solo intentan ayudar a todos lo más rápido que pueden y una persona tarda entre 20 y 30 minutos tratando de averiguar qué quiere pedir cuando hay una gran fila en la puerta. Así que por favor sean más amable y paciente con ellos.

Siempre han hecho todo lo posible por mí y mi esposo, incluso cuando trajeron la nieve de sandia porque sabían cuánto nos encanta, incluso si no era su mejor vendedor. Las chocobananas son mis favoritas ❤️ ¡La limonada es lo más refrescante que puedes tomar!

Solíamos vivir a 5 minutos de distancia, pero recientemente nos mudamos más lejos y aún hacemos el viaje de 30 a 40 minutos solo para comprar mis cosas favoritas porque siempre vale la pena. ¡Así que gracias a todos los empleados y al propietario por abrir este lugar y tener algunas de las cosas más deliciosas que he probado!

Siempre tendran mi negocio.

y a la persona que publicó un review sobre enfermarse, no culpe al lugar/helado. Tal vez solo eres intolerante a la lactosa. Así que tenga sus hechos antes de hablar...

First time going here and I won’t be returning, you can find better places who do the same thing and with better customer service who acknowledge your presence and won’t look you up and down. Spare yourself from going through a bad experience. For a place that gets talked about a lot, it isn’t worth the bad customer experience. Listen, as soon as we walked in we received no type of greeting when in fact, the ladies and the little girls they have working there are laughing so loud and “chismeando”. Mind you, we were the ONLY ones there at that time. The girls, and the older lady who was at the cash register just kept giving my husband and I looks!! Like, hello, we’re the customers and we haven’t done anything to you so why you acting this way??? TERRIBLE customer service. The lady at the register was talking to a man, and he wasn’t even buying anything and we were the only ones there and she SAW US waiting to pay. She completely ignored us!!!!! Unbelievable. And this place gets talked about SO MUCH!! Please hire people or talk to your family about GOOD...