Taco Bell — Restaurant in Blaine

Have been three times and once out of the three times it has been done correctly. Tonight we waited over 35 minutes for our food. My husband is very patient and after about 15 minutes of waiting he asked about his order and a young lady said she would get the manager. A young man walked up and acted like he was a manager and it took him forever to even pull up the order and he said he would go in the back and get them to figure it out. Twenty more minutes go by and still nothing so my husband asks again and the young lady says maybe your order went to another location when he used the kiosk right in the store. Then I am waiting outside and the guy who acted like the manager walks out with a bag of food laughing. We wondered if he took our bill and took our food. My husband started to lose his patience and the real manager was very good and handled the situation very well. I think the kiosks are a major problem when you actually take an order you remember things better. There is not enough staff and some of them don’t seem to care and don’t have customer service skills. Either they have not been trained well, don’t actually possess skills in dealing in customer service or don’t care. Maybe it’s because there is not enough staff so they can’t do the job. Not sure what the real problem is but there is a big problem with this location. Felt for the manager. The McDonalds beside it will be taking a lot of...

I am extremely disappointed with my experience today. My husband ordered nacho fries through the mobile app for me to pick up in store. While I was there I ordered something else from the kiosk with his name and received that within 5 mins. When the worker called out my order, I told him I had an order of nacho fries still needed. He acknowledged and went to the back. I ate my meal and 20 mins goes by and noone has called out my mobile order. I have to go up to the counter again and apparently the same worker who knew I was already waiting said he didn't see the order come through on his end. Once I showed him the screenshot, he said he saw it. I waited again and he said they did not have any fries left so I had to wait for another 4 minutes but the batch would be fresh. I waited for another 15 minutes. Unbelievable I was in the store for almost 45 minutes for when I placed the order and he somehow FORGOT again even though he talked to me 4 times!!! I appreciate that he gave me free taco coupons for the mess up but I would have much rather had my time wasted given back to me. My husband went to the same location at a different time and they made him wait 20 mins before he had to ask at the counter. is taco bell really considered a "FAST"...

On a recent late-night visit to this location, my wife and I didn’t expect much for food or customer service. To our delight, those expectations were quite blown out of the water. The sole employee working at that hour was patient and helpful over the drive thru intercom. When we got to the window, he explained that a couple items we ordered were unavailable (he was filtering the fryer!! Not all fast food joints keep up with their fryer maintenance!! good on him!!) — he kindly offered alternatives and adjusted our order. He then proceeded to prepare and hand us our order promptly, all while maintaining a very friendly, positive, respectful, and welcoming demeanor. On top of all that, the food was precisely what we’d ordered (modifications made perfectly) and, especially for Taco Bell, tasted very good.

The fast food workers we often deal with (in Canada) would not have offered us alternatives, and would’ve given us the typical, shoddy (at best) customer service we’re used to… This guy, however, was some different, and he deserves a good review and a raise.

Went at approximately 11:30pm on 9/29/2024 so you corporate and management folks can ensure that this gem of an employee is properly rewarded and...