Chick-Fil-A — Restaurant in Bloomfield

This is not first time I have been here.... everything they mess up the order I guess they know people will not care as it is in service/rest area.... I ordered Mac and cheese they gave me fries and when I said they said no u ordered this and that... then I told them during 2nd time they said same thing and guess what there system had issues so they gave me fries for no charge but still they messed up on my order.... I wish they put people behind the counter for Taking order as they do not understand anything.... they ask for name 1st time I said Patel they put bapel 2nd time I order same Patel they put Peteo and then still they make issue with my order again and again and again.... I do not now what to say this is my daily route to work and back and I always stop by here rather then going to burger King I came here and this issue happened. Usualy I get 2 recipes 1 with detail other and 1 with number but they don't give detail order they only give number and when issue happened today they were like ok take fries for free and we give u Mac and cheese and all as well.. I told them take fries back they said it is already made for you so u enjoy free food form us this is completly BS I don't want to use fully bad words but it is frustrating. I hope franchise and corporate see this review and talk about it. I am ready to take this and make is super viral...

I would like to open my review by stating that my experience was totally my fault. I know better when it comes to this location. The service and quality always leave much to be desired, and if it weren’t for a craving from my girlfriend I would never have visited. Everything here is subpar. I don’t know if this is due to it being a Rest Area franchise or staffing. It may be a combination of both, but a lot of this location’s deficiencies are due to its staffing. The employees here lack urgency and courtesy, and I have yet to see a group less dedicated to upholding the quality and customer service that should be expected of a Chick-Fil-A. The fries are never fresh and always taste like they are made in old oil or in an unclean fryer. I exchanged my fries during my most recent visit (today) and was given another batch of fries of even worse quality. To make matters worse, the exchange was performed by the manager, who was clearly unconcerned about the issue, evidenced by her seemingly being perfectly ok with giving me even worse fries lol. The chicken products are just “ok”. Normally, I wouldn’t even care this much, as I never come here. But, after spending nearly $40 (in this economy!) on food this unsatisfying, I had to leave a review in an attempt to warn other potential customers. This place will never get another...

I will start by saying I am biased as I love CFA and could eat it daily! However, for this review I will try to remain objective :) Stopped by here yesterday mid-day, half-way through a 6 hour drive home and was greeted by the most friendly staff. Granted, almost all CFA staff I encounter are friendly, but to work at a travel stop and come across tons of different personalities daily, is, I'm sure, quite challenging. However, these ladies, including the supervisor, were smiling, engaging, prompt and truly appeared to care about getting our order correct. I was very impressed with their attention to detail again, because I think working at a travel stop must be so much harder than a stand-alone restaurant. When we were finished, I returned to the counter to thank the ladies for making the stop so enjoyable. It brought pleasure to my day to feel taken care of for those 30 minutes by engaging with CFA employees and of course the food, before returning to the road. Thank you employees of this...