Starbucks Coffee — Restaurant in Bloomfield

Its starbucks. But the drive through is so bad oml you will come when there is no cars and no people inside and they will still take so long forever to make your drink or food. They will make you wait three minutes at the ordering section of the drive through and then when they do take your order they will act like your bothering them and act extremely rude. Maybe it would be fine if they made the drinks well or got sh— done fast but they dont. The drinks are the most poorly made ive ever gotten from any starbucks. I understand if theres a rush, but ive been here so many times at the different times. Busy or not your drink wont be as good as if you went to any other starbucks. Even simple orders. Its definitely the management and staff. The management doesnt properly schedule ig bc during peek hours sometimes i only see three people working. And this is at a rest stop so it needs to be more staffed than other starbucks locations. And the management doesnt properly train the staff causing these rude interactions and poorly made drinks. At 9:30 am I dont wanna pull up to starbucks real quick to grab a coffee before work and have some lady act like im an inconvenience to society and then be given a crappily made drink. Dont expect anything from this place, at least the drive through, ordering at the counter is alright but you go through the drive through because you dont have time to park and come in so why does the service have to be so different? Dont get me wrong the staff are nice i believe the management is what makes this place suck. It is 24 hrs tho so thats a plus.

Updated: The service can still be slow at drive thru but my last two experience have actually been really great. I come on weekdays around nine and the barista at the mic for drive through has been really great and sweet. I didnt catch their name but next time I will. Really different than all of my other experiences so far. Even tho sometimes its still low the service is ready great now and the...

I am writing to express my disappointment with the service provided at one of your stores. As a long-time patron of Starbucks, it pains me to bring a negative experience to your attention, but I believe it is important to address the issues we encountered. On May 14th, I placed a mobile order for my wife’s beverage as she was on her way to work. Upon her arrival at the store, she was met with a lack of acknowledgment from the staff. She waited approximately five minutes before being greeted, despite the presence of an employee in a black apron who seemed to overlook her. When my wife was finally approached, the employee’s response was less than professional, asking if she needed help or was waiting for something. It was only after my wife mentioned her mobile order that the employee signaled another staff member to assist her—this was a full ten minutes after the initial online order placement. To add to our dissatisfaction, the drink prepared was not what we ordered. The store had run out of dragon fruit, and instead of offering a similar alternative, my wife was suggested to have a coffee, which she does not consume. The alternative beverage provided, an iced tea with lemonade, was not to her liking, especially considering the nearly $7 spent on the original drink. This is not the first time we have faced service issues at this location. On a previous visit, I experienced a significant delay as I waited for an employee to return from a break before I could be assisted. While we continue to support Starbucks, we have decided not to patronize this particular store moving forward. We expect customer service to match the premium prices charged, and unfortunately, this has not been...

I am writing to express my concern regarding an unfortunate experience I had at one of your locations on [insert date] at approximately 12:31 AM. Upon arrival, I placed a simple order for a short dark roast and a cup of ice. However, the service I received from a barista named Melanie was deeply disappointing and unprofessional.

Melanie informed me that my total was over $10, which seemed unusually high for the items I ordered. When I questioned the amount, she stated that I had ordered a Mocha. I politely clarified that I had only requested a short dark roast and a cup of ice. In response, Melanie insisted — in a sarcastic tone — that I had asked for a Mocha. I reiterated that I had not, and emphasized that I was not being rude, only trying to clarify the confusion.

Instead of resolving the issue professionally, Melanie continued to respond with sarcasm and refused to take my order further, stating that another barista would assist me. I had not been disrespectful at any point to warrant such behavior.

Additionally, I was initially told that dark roast coffee was unavailable. When I requested a pour-over as an alternative, I was told that neither Melanie nor the other barista was trained in making pour-overs. Eventually, they offered to brew a dark roast, which contradicted the earlier response.

This experience reflects a serious lack of professionalism, courtesy, and adherence to Starbucks’ standards of customer service and store culture. I trust that Starbucks takes these matters seriously and I hope this feedback will be used to address the conduct and training at...