KFC — Restaurant in Bluffton

Things have really changed here, and not for the better. If you get the buffet be prepared to go up to the counter and wait in line every time you need a clean plate. They no longer have a stack of them at the buffet. So if there is a line, or the kid behind the counter is hiding in the back screwing off, you qre going to wait! And while you are up there begging for another plate do not forget to ask for butter and honey for your biscuits, rotisserie chicken, or a piece of cake, because those all all things that are on the buffet, but you have to ask for them, because you are not trusted to help yourself anymore. I have lived in the Bluffton area all my life, and have been eating there since they opened. But this was probily the very last time I will ever eat here. If this was Chicago or Detroit, I can see keeping everything under lock and key. But to treat everyone like common criminals in such a small town, is unacceptable. I hope enough people feel the same way I do, and they get the message, before Kentucky Fried Chicken in Bluffton is forced to go out...

Vary bad, very bad buffet food was cold if you wanted fresh hot food you had to wait and wait until you see someone if they were around, they wasn't attending the buffet like they should the food looked very old had a thick layer of dry crust on top of the mash potatoes both gravy's and both puddings well and so on, the biscuits were very doughy, the only fresh food that people got was the drive thru people and no one can tell me that they were to busy because they had enough kids there working well if you want to call it working well anyway it just takes one to attend the buffet counter and i believe there was 5 to 6 people there , this isn't the first time this has happened and not to only me, we waited several months maybe like 5 months or longer because we was promised that place will be taken care of by the top people of kfc well nothing has changed but just the people working there, yes we ate we just asked for the fresh food from the kitchen well cooking area, i do believe we are done for sure at the Bluffton...

I don't like giving bad reviews but this location is being run into the ground. 😟 I didn't have just 1 isolated bad experience... I've had three in a row. The most recent visit was the worst and lead me to make a final decision not to return. The staff were very rude. They were dismissive entirely. The chicken sandwich was inedible. My sandwich and my husband's food (a bucket with fries, tenders, potato ball things) seemed hours old. When I ask for the sauces that were meant to be included, I was met with a visible attitude and other coworkers laughing. I was so kind. It was strange. Very negative energy that felt heavy to be around. The lobby and eating area were a disaster. Sometimes during busy rushed these things happen, but we were the only people in the restaurant at the time. 😞 Not 1 table was prepared. I hope the staffing issues can be turned around because this location use to be somewhere we looked forward...