McDonald's — Restaurant in Bluffton

My husband and I stopped to this McDonald's after we left our daughter's house tonight. And after we get our food I took the fries back up to the counter because they were really gross. And the first manager that came to the counter asked me how she could help me and I said yes. I said I would like some fresh fries please. These taste really old. So she proceeds to say okay. Just one moment and then she goes back to doing whatever she was doing. Then the next have you set manager with blonde hair? Came back up to the counter after I already threw the fries and the trash and said how may I help you. Very rude and I said I would like fresh fries please. I had a medium and a small and they tasted disgusting. She goes well where's the fries and I said I already threw them away as she goes well. I need the fries and I'm like why after my 17 years and I worked at McDonald's never once. Did I ever ask anybody for their food back. So she said well I can't replace them then and I said well then that's not a very good restaurant and even the customer was standing behind me. Even told the manager while she just threw them in the trash because they were gross and she turned around and walked away. So I went and ordered more fries and in order to get fresh fries I ended up putting no salt as the ingredients of the fries in order to get fresh fries, and then when the smaller manager came back to the counter when the fries were done she threw it on the counter and said what my order number was and walked away. This restaurant is very very unprofessional and I do not not appreciate being treated like I'm trash. I do not just go up to the counter and expect different food than what I got because I do not do that. This is very unprofessional and I believe the family that owns this restaurant needs to look at their cameras to see what's going on in their restaurants especially on the evening shifts. We will not be patronizing this McDonald's ever again! Like I said I worked for McDonald's for 17 years before I could not work at the McDonald's that I worked at because of health problems. And like I said I would have never been that rude to customers. The heaviest set manager needs to learn more about respect and treating her customers fairly. Because when somebody else had a problem with their order just before we left she was all about helping them because they were the younger generation and it was all about them. Again, I do not appreciate being treated like...

So today me and my nieces ate lunch at the Bluffton McDonalds. Besides the fact that I was wearing my Iraq War Veteran hat (and everybody stared at me as though a Black woman couldn't possibly be a War veteran, a although I was and I served 39 years in the Army), the food was horrible and the service was just blah. First thing that I noticed was that someone had ordered and paid for an ice cream cone, and the server put it on the counter and left it to melt into a mess. They should have called the number for the item, and when the person came up, they could have made it then. Just my observation as a customer. But when our order came (3 happy meals, 1 "Deluxe" Mc Crispy sandwich), I noticed first that my McCrispy sandwich was absolutely tasteless, with an over abundance of lettuce and some bland tasting 'sauce' that I could have done without. There was more shredded lettuce in the container than on the sandwich, making a big mess, and the patty was pounded so flat that it had no flavor except for the fact that the bun was salty as heck. This part next is a corporate observation; the last time I ordered Happy Meals, the fries were 'small'; this time they were minuscule as though made for a 1 year old, instead of the size that would have made it "Happy". I believe there were 5 fries in each order. The toy, while it was ok, could have been varied across the 3 meals that were ordered, as they had been at other McDonalds that we have eaten at in the past. The 'apple slices' were again minuscule, and were tasteless and old and brown. We won't even discuss the fact that the location is near a rest location where busses drop off people; the lines were practically out the door and the wait was ridiculous. To sum it up, my outing with my nieces was not a good experience; McDonalds used to have a great reputation, but now, like everything else, it's about the...

Get off your phone teal blue phone case and collared shirt girl! Legit waited in line for 8 minutes to get my partner food for him, then, they gave me half the fries they should have, the younger woman was working her tail off, the other woman was standing in front of the window on her phone. Then I gave it to him, he was pissed because there was a lot lettuce on the burger, and gave HALF of the medium fries. Came back, fixed it and they gave me soggy overly salted fries and I’ve worked at a place like this, that was the bottom of the machine fries. Absolutely horrendous and wasted gas just driving back and forth. Don’t come here. Disrespectful people and tbh. I’m not stupid. This was screwed up and these people def don’t care about their jobs. Cannot believe I can’t even get my man food without them screwing it up or grabbing me OLD FRIES. Furthermore, “what did she expect, it’s a Big Mac”? Excuse me?????????!!!!?!?!?? THE APP SAID LIGHT LETTUCE. I don’t know if they realized that I could hear them. But I’m definitely not happy I had to drive back and forth just to give my fiance soggy fries and a half ass job. He was barely able to eat it because he didn’t half enough time anyway. I even tried the fries and they tasted horrible after they “corrected the order.” You can see for yourselves. Just commute to the one in Lima or Findlay. This is just crap. I felt horrible for my fiance. The pictures were taken by my fiance after I dropped the food off and left THEN HAD TO TURN AROUND AND COME BACK. Video was from me after he told me to take the fries home because he didn’t want them. And didn’t even fill the drink all the way, and barely any ice, yeah that’s exactly what my man wanted working in a hot environment.. For someone who wanted to do something nice for my fiance working a 16 hour shift,...