IHOP — Restaurant in Boise

I've never left a restaurant in tears because of the waitstaff before, but I suppose there's a first time for everything. Went in to have a decent sized, (quiet) dinner while browsing on my laptop as I'm currently living on the road and need all the nutrients and wifi I can get. I was seated next to the kitchen door where there's an outlet and I didn't get a moment's peace through the entire experience. Something eventful happened in the store which had the teenage staff worked up, so I can give credit for the busy day, but I was stunned by their behavior and this general experience.

Throughout the time there, I was given a single small glass of "iced" tea with no ice, which I finished right away but never was offered a refill. It took about 1.5 hours to receive my order, which was incomplete because I could hear the cook yelling from the back that he didn't want to make my pancakes, and even stormed out front with the order acting quite angry, yelling at one of the waitresses right in front of my table. When they came out, they were all upside down, which was more strange than anything. A few minutes later the cook walked by and farted next to my table, which made it impossible to want to stay.

My waitress was also obnoxious and I'm not sure I ever saw her doing something legitimately productive while I was there. She was loud and got in my face, referred to me as "love" the entire time, didn't listen to what I was trying to ask her for and if it weren't for the other two waitresses on staff than I wouldn't have gotten anything because she never actually came and got my order. At one point when they were having their loud group gossip-party next to my table, I was completely ignored and couldn't get a single word in to ask for salt for my eggs, so I got up and stole one from another table right in front of them. Obnoxious waitress, after seeing I got my food, came and asked how it was. I said point blank that I haven't gotten to try it yet and she smiled real big and responded with "great glad to hear you like it!"

The cherry on top was when I became so frustrated that I couldn't finish my meal. I asked for some boxes, couldn't fit everything on the small table and accidentally knocked the pancakes onto the floor before I was able to eat much. My waitress showed up while I was trying to salvage it and proceeded to throw everything away without asking if I'd like to buy more to replace them. I left hungry, angry, and wishing that I had no memory of this experience. I had to leave out over half of the details for simple lack of time and ability to record it all. Simply put, I'm...

We visited the IHOP on Federal Way on Sunday and had an employee steal money from us. A table with an almost 80 year old woman, 2 toddlers, and two busy and tired parents. Our order came out to $60.37, I had $50 in cash so I handed our server two $20’s and two 5’s. I told her to put the $50 towards our bill and to put the remaining $10.37 on my card. When she came back I was in the middle of a conversation with my grandma so the server approached my husband, she said she split the bill into two, used the $50 on one and charged $15.89 to my card. I overheard this but didn’t want to cut of my grandma so my husband just said okay and that was it. We get in the car and we’re driving home and I asked what she said and I told him the math didn’t add up. I ended up driving back, the manager printed off my receipts and I explained the situation. She then got my server and stayed with us while I talked to the server about the situation. She was visibly flustered and said she was so sorry and quickly took the $6.50 out of her serving bag and handed it to me. I was so shocked in the moment and just left. As someone who had served for many years and had time to look over my receipts, I realized what had happened. She split the bill into two, one being $44.48 and the other being $15.89, instead of inputting $50 into the “cash tendered” she typed in “$44.48” and pocketed the $6.50. I called back and talked to the manager who was present when I got my money back, she agreed that is what happened and also said she suspected that was what happened when I came back in for my money. I expressed how upset I was and she said she would handle it. I’m not sure, I feel like I expected to be told how exactly she would handle an employee stealing from a customer but I didn’t get anything. I got no closure and I’m still extremely upset and disappointed in the employee who stole from a family and the manager who met me with a “I will handle it” and nothing more. My family very rarely eats out due to the high cost of living these days and we only make sure to do so when we know we have the money to eat our AND leave a generous tip(which we did). So to be pretty easy going customers who left a generous tip and to be taken advantage of like that, really upsets me. If you eat here, I recommend you double check your bill and receipt and take a picture with the tip amount you left on there.

Edit to add: On the 12th, I called the number provided by the owner in response to my review and have yet to hear back...

I usually go into this location later in the evening hours. Today there was almost no one in the restraunt. There was plenty of staff on the floor.

Our waitress was short with us.

She lacked knowledge of the menu when we were ordering and assumed we were ordering breakfast until we corrected her.

We ordered coffee and received 1 glass of water not two. Last time I checked you don't see water on the menu.

She almost only put in an order for one dinner meal even though there were two people sitting at the table.

I ordered the appetizer platter that I have enjoyed in the past while I was waiting for my dinner.

Our salads came first.

It looked like a child had tossed a wad of wilted lettuce and dead tomato slice... Yes that's right 1 slice of tomato into a bowl that was presoaked in ranch... No we did not get to put salad dressing on our salad...every bit of what was tossed into the bowl was covered in salad dressing...

The waitress all but tossed the bowls at us when she put them on the table.

The appetizer when it arrived was microwaved too long onion rings.. 3... 4 mozzarella sticks... and 4 rock hard chicken strips... obviously tossed into a salad bowl along with 1 cup of red sauce meant for the mozzarella sticks... We had to ask for ranch... there should be 3 different sauces and the food should be made fresh... not microwaved to rock hard status.

We ordered chicken fried steak mashed potatoes and steamed broccoli. Everything was microwaved and tasted like a salt shaker.

The waitress did not offer one time to refill the 1 glass of water brought to the table and dropped the check on the table with a less than professional attitude.

The waitress for our table was obviously the person in charge on the floor. She was rotten. Her attitude needs some serious adjustment and she most certainly does not belong in management.

The saddest part is there was zero foot traffic in a place where they should be rocking it out all hours of the day and night.

It's obvious this place needs an overhaul at the management level.

Poor management equals unhappy staff that will empty your building and business.

IHOP! You are a national chain! This one sucks...