Sonic Drive-In — Restaurant in Bonham

Ive given this place MULTIPLE chances and even though i lowered my expectations they still manage to disappoint. First offense my order was wrong, im ok with a refund or remaking it- even at a future date considering i was a half an hour away but they REFUSED to do either because it was ordered on a different shift that had already been closed out. Second offense they charged my card twice for something i didn't order and returned a partial credit then charged the full price back on. Third offense (is it MY fault at this point??) I called the "survey line" even spoke with a rep who took my formal complaints, ensured me an area manager would contact me. That was more than a year ago & i'm still waiting. The majority of the staff are rude & i cringe at the thought of what they're doing to my food/drink before i receive it. My order is rarely correct & the food is terrible when it is. I guess I'm slow to grasp the concept of "lesson learned" but i think i...

Not sure what is going on at this location. It's been a steady decline in the past years. Expectations of a Sonic are not exactly that high considering typical wages they pay people. But, this location is something else. My family has slowly quit eating here because of several reasons. The main reason. The orders are almost always messed up to one degree or another. Annoying, but when you pay for something and don't get it... several times in a row... Wow. Then the place being closed sometimes because their is not enough people? Maybe look at your compensation factor to your employees and you may get more employees, happier employees and employees who want to come to work. You charge nearly $10 for a complete meal and you can't pay staff $12 or more an hour to produce 100 of these an hour? Simple math. Better pay equals better employees. Better employees equal better service... Which means happy customers consistently...

Seriously?? No more 99¢ drinks before 10 am?? I'm really disappointed. As for the sonic app, I think the updated new version SUCKS! It doesn't matter how many times u log in or out, restart your phone, update the app it will never let your payment go through! It doesn't matter how many times u try & retry, it just isn't happening. I feel like all discounts, promotions, deals, etc. are being "app only" but why when u can't even get your payment to go through?? just another way to rip people off & if u try to redeem a reward & ur payment doesn't go through it will take your reward as if it did, very frustrating! It's absolute insanity fighting with the app every time I try to use it. I'm ready to just delete it & move on to something different. If I'm such a loyal & appreciated customer then why can't anything in the app be honored in-person?? I'm tired of wasting my money & time on this...