KFC — Restaurant in Bonner Springs

7-2021- And again, same location... Stopped in at this location to find the doors locked. No answer to the drive through. I called corporate to make yet another complaint about employees leaving this location, with the fryers left on (as you can literally smell them from outside). As I was on the phone with corporate an employee finally walked over from the gas station down 2 doors, unlocked the back door, and answered the drive through finally. I expressed my concern of a grease fire with corporate and they seemed to care and stated a manager would call me back. Well it's 8:51 pm on a Saturday evening and a Mrs. Roxanne called me... She was short with me, expressed no concern about the location being left unattended with fryers going, and instead made up an excuse that the computers were having trouble at that location. I pointed out that wasn't the reason noone was answering the drive through or unlocking the lobby and that the employee was next door, Mrs Roxanne then just dismissed me and told me I would get a discount at my next visit, not a coupon or anything in the mail just a word of mouth at only that location. She then stated she would be stopping in at this location at open more to "ensure" they open. So am I really expected to go back to this death trap location to expect better service? They're probably just going to wait till she leaves before they lock up and leave the building.

5-2021- Stopped in at this location to find the doors locked. It's an hour and eighteen minutes after open and I've been waiting over twenty minutes at the drive through order with no answer. Reported to corporate. No manager ever contacted me.

7-2020- This location is always kinda rough to deal with. This time my order was all correct except gravy. They even argued with us about it. On average we get the 20 dollar fill up meal twice a month, and each time from whichever location is closest to where we were shopping. Every time since it started we have recieved 2 mashed potatoes, and one large gravy (the same size as the mashed come in), then one side of coleslaw. We ordered this same meal as always, with some extra sides and value items. They gave us a small gravy. The manager guy said it was a large. I pointed out that it is the same size that is used for a single serving of mac and cheese, and it therefore a small not a large. He then told me I was wrong and would need to pay $3 for another large (really a small) gravy. He also stated they did not sell the real large gravies, which I know for a fact I purchased at a different location two weeks ago for $3.99.

8-2019- Got a big order for a family of 6, made it home and we were missing all of the mini chicken quesadillas for all of the kids, as well as missing all the cookies that were supposed to come with all the...

I went through the drive through and ordered 2 chicken littles which on the menu said 2.79 however their online menu said 3.00 and a reg fry which was 2.99 and was told my total was 9 dollars and some change. I asked the person how is it 9 dollars when both items are 3 dollars each??? He said I'm not sure but I can give you the combo which is only 8.73. I didn't originally order the combo bcuz I already had a drink and didn't see the point in spending money on another drink. So I asked him again how did it go to 9 something when both items should only come to 6 dollars and some change, maybe even 7 something with tax? He still said he didn't know so I asked " my goodness, was the tax really 3.00?" He said yes I guess. So I ended up going with the combo since it dropped it down to 8.73 for my total including a drink which still has me dumbfounded. So when he gave me my change he gave me the receipt. I looked at it and the tax on a 7.99 combo was only .74 cents, so now I'm really confused as to how when I ordered just the 2 chicken littles and regular fry the tax was 3.00?????? So I got my food and pulled away. I grabbed my fries out and ate a fry which straight up tastes like a cold funnel cake??? At first I thought I was losing it and tried another fry which still was tasting like a funnel cake. I thought to myself surely they know better than to cook the real food in the same grease as their funnel fries grease so I went inside. I waited about 5 minutes for anyone to come around and acknowledge I was standing in line. She asked me what was wrong and I asked "do you guys fry your fries in the same grease as your funnel friess?" She went and asked another lady who said yes we do. I told her I did not want sweet fries and she asked me if I wanted something else like Mac n cheese? I said I would just take a mashed potato. She then went back to the other lady again, they discussed something then said we can't give you something else but we can give you fresh fries. Since I obviously didn't have any say in what I wanted to buy with my own money I said whatever, took the fresh fries which tastes no different other than now it tastes like hot funnel cake and left. I will never be back to spend my money at this KFC...

I left work in a cloud of dust..my fingers trembled with adrenaline and hunger. I was on the hunt for food like a wild hyena in the drivers seat of a pickup truck. My knuckles were white gripping the wheel as I leaned up close to the windshield. All my instincts tuned to fried chicken frequency. KFC I thought. A sly grin spread across my face. Yes. I thought out loud as I exited onto K-7 from I-70. There it was, shining like a becon of hope across the intersection from the ramp. I waited at least an eternity at the light. My fingers tapped the steering wheel as a bead of sweat dropped from my brow. I was barely human at this point, more beast than anything. Suddenly the light turned green and with all my might I lightly tapped the gas and drove through the intersection at a safe and responsible speed. Finally I had arrived. Covid unfortunately had closed the inside, I had to order drive through. A nice lady at the drive through box took my order - 16 piece bucket of original chicken. I could barely contain myself as I paid and looked inside shamelessly gawking at everyone preparing food. After a second eternity or approximately however long it takes to shovel chicken in a bucket I received my meal. Being a kind and patient man who had a loving girlfriend with two wonderful children at home, famished and waiting for the food bringer to arrive I did what any man of my caliber would do. Wait until I'm 50 feet away from the building to rip the lid off my iconic KFC bucket and tear into the golden crispy flakes and juicy succulent meat.. mmm Finger Lickin Good. 5 stars, I needed chicken and KFC in Bonner Springs serves some of the best chicken in town. Just don't let your savage children decimate the entire box in one sitting, they'll lay around for hours afterwards complaining about how...