Extremely Disappointed After Years of Loyalty
After more than 10 years of being a loyal customer at Mi Pueblito in East Boston (Orient Heights), today was the last time I will ever step foot in that restaurant. Iâve always appreciated Mi Pueblito as a family-oriented placeâsomewhere you could go with loved ones, enjoy a good meal, and relax to some great music. Unfortunately, itâs clear that the atmosphere and attitude have completely changed.
I visited today with my daughter, expecting the same welcoming environment weâve always known. While waiting for our food, I played a song to enjoy the moment and create a nice vibe like Iâve done many times in the past. Shockingly, a staff member walked over, turned it off without a single word, and gave us a look that was clearly annoyed and unprofessional. No explanation. No courtesy. Just blatant disrespect.
What makes this even worse is that at the same time, a loud game was playing on the TV and other customers were making a ton of noiseâwhich apparently was just fine with the staff. So why was it only an issue when we tried to enjoy our time with some music?
The double standard and disrespect were infuriating. This is not the Mi Pueblito I supported for over a decade. The environment felt cold, unwelcoming, and frankly, rude.
Iâm beyond disappointed and will not be returning. I hope the management takes a serious look at how their staff treats loyal customersâbecause this experience was...
   Read moreehh, i wish the food was better as good as we thought it would be. from the pictures online it looks pretty decent. i ordered 3 taco dorados and they were really hard after three bites the crunch was too much. the chicken was marinated and seasoned well. i wasnât a fan of the american cheese inside of it. my partner got the steak and shrimp fajitas. he said it was âokayâ. it was seasoned and a basic fajita. we also ordered a side of broccoli which was seasoned well and steamed with a tiny crunch. the plaintains werenât under or over ripe. it was just right. the fries weee also crunchy but a light crunch which was perfect. we also ordered alcoholic pina coolatas which i was really excited about and it came out as virgin coolatas. i didnât finish mine because it just wasnât what i was expecting. some of the employees were really kind and sweet. there was one who was a bit stale and made me feel like we were asking for too much. our bill came out to $68.00. this location is in a nice spot. street parking can be a little tricky but itâs a quick walk and thereâs a park right next to it. overall i donât think weâll be visiting again. especially if weâre looking for gourmet food. this unfortunately wasnât it for me. if youâre starving and have limited options. this spot will...
   Read moreStaying overnight near Logan for a very early flight, and we were looking for a place to eat. I am super picky. I look for gluten and dairy free, but my husband has no restrictions. This can make it tricky.
It took some work, but we are very glad we ventured out to Mi Pueblito Orient Heights. I selected the seafood soup. It was delicious. My husband had the steak and shrimp.
We both had margaritas. I had the spicy margarita. My husband went with the frozen mango. Again, both were great.
The restaurant is on a corner lot with street parking. I saw outside seating, but it didnât look like there was much of a view.
The inside made great use of the space. The atmosphere was casual, comfortable, and clean.
Service was wonderful. Plus they still offer mints at the end of your meal! We will...
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