Hilton Garden Inn Boston Logan Airport — Hotel in Boston

As someone who relies on other people’s reviews of place, I like to offer an honest and reasonable review. ||The good- |very clean rooms, comfy beds ( not too hard, not too soft) friendly helpful staff, amazing water pressure in tub/shower combo in room 237, keurig, Mini fridge, microwave in room, easy close access to airport, Target nearby, near some restaurants. Plenty of parking ($20 per night- hang tag given at check in). Restaurant in lobby. |Although we didn’t use it, there were always a couple shuttle buses sitting outside waiting to take you to the airport. There’s a small pool, gym, and business center, that we did not use. We did not hear a lot of outside noise like the highway, airplanes, deliveries etc. Subway station - Orient Heights, blue line, is about Half a mile walk (above ground platform) takes you right into the city with stops at aquarium, State street near Quincy market, and easy connections to the other lines. |Neighborhood seems pretty safe during the day|The room is a decent size with a good size desk, dresser, big TV, office chair, and accent chair. We had 3 adults in the room, it had 2 queen beds. Large closet ( Ummm, good place to put a safe ?) one bedside table between beds with lamp that has USB and regular outlets. Basic WiFi was pretty good. TV offered some free premium channels (Netflix, Disney, HBO) |Price is good for what you get||The not so good-|No safe in the room ( this one really bugged me) but the front desk has one if needed.|No free breakfast- morning breakfast is $10 Buffett that is a lot like the breakfasts some offer for free, plus a la cart menu|The hotel is in a very industrial area, the view out the window is parking lots and industry|Very little is within reasonable walking distance|You kind of need a car or uber to go to most restaurants, stores, train ( although you can walk to the train station I wouldn’t want to at night) |Shuttle only takes you to/ from airport- would have been nice to have it drop you off at train since it’s so close|Bathroom is lacking places to hang up wet towels, one hook on back of door and a rack in the shower. Wish I had brought extra temporary hooks. |Why do hotel rooms never have bathroom fans?||All in all I would highly recommend this hotel. We would not hesitate to...

Upon my arrival in Boston, the driver mistakenly dropped me off at the Hilton hotel located inside the airport, instead of the Hilton Garden Inn. The staff there were kind enough to call your hotel on my behalf. I was informed that someone would come to pick me up shortly. However, after waiting for 20 minutes with no one arriving, I had to call again, only to be told to keep waiting — it was only then that someone was dispatched to pick me up. In total, I waited over 40 minutes.

At check-in, I was assisted by a short Caucasian female staff member. While I was using Apple Pay on my phone to pay the deposit, she asked me a question regarding parking. I didn’t catch her the first time as I was unlocking my phone, so I politely asked her to repeat it. She did so, but with exaggerated volume and an eye roll — as if implying I couldn’t speak English. I felt publicly shamed and subtly discriminated against. As someone who is half Australian and half Asian, English is one of my native languages. After flying from Australia to Abu Dhabi, and then to Boston — more than 24 hours of travel with significant jet lag — I was understandably exhausted, and my responses may have been slightly delayed.

Later that evening, I came down to ask about airport shuttle service. A Black male staff member with curly hair and glasses attended to me. The lobby was noisy and crowded. He told me the shuttle operates from 4 AM to noon. I only caught the “4 AM” part and asked him to repeat it. He responded with clear impatience and annoyance, which was very disappointing.

As someone who has worked in the service industry and traveled to over 50 countries, I can confidently say that this is among the most unprofessional front desk experiences I have encountered.

I expected a much higher standard of hospitality from Hilton. The lack of patience, the dismissive tone, and the subtle discrimination I experienced are unacceptable. I sincerely hope this feedback will be taken seriously, and appropriate actions will be taken to improve your service and...

In my 25+ years as an airline pilot, I have stayed at many hotels. Getting good rest is not only essential, but a safety concern. This was my worst experience ever! Arrived in the hotel early Am after flying all night on a redeye. Had to get some rest for my next redeye that same evening. My sleep was disturbed several times throughout the morning by doors slamming against the door frame (deadbolt in the lock position, used as door stop) by the hotel cleaning staff. Also the staff was talking very loud outside my room door, even with the "Do Not Disturb" door hanger. After the third time being woken by the staff, I got out of bed and got dressed and opened my door to speak with the staff and to let them know that I am a "Day sleeper" trying to sleep and that they are being very loud..I was shocked as one staff member just smirked at me and said something in Spanish to the other 4 and walked away. Never acknowledging me or offering any kind of apology in ANY language. The staff members would not give me their names either! I called the front desk and asked for "security to come to my room immediately, as I am having an issue with one of your employees!" No security ever showed up! After 20 min, I asked for a supervisor and finally the house keeping manager arrived. I asked her for the names of the staff and to explaine to "Junior" my situation in Spanish. I witnessed her staff brushing off my complaints and not showing any kind of understanding. This made me even more frustrates, and I had to leave the area and go back into my room disgusted. At checkout I asked for the manager and asked him why security never showed up when I called? He looked at me in the eye and said "You could have called 911!" Unbelievable! I have filled a report with our company, and hope our airline does not use this...