Rancho Mateo of Bound Brook — Restaurant in Bound Brook

I hate to have to post a negative review but with our experience today i will not be coming back. i first called to confirm if we can set a reservation for mothers day for my wife & mother in law & 1 year old & we were told no reservation is required walk ins are accepted. when we arrive in the restaurant we wait about 10-15 mins which is completely fine on my end as i know being a wait list sometimes occurs. when we are finally seated we wait for almost half an hour & no one comes to serve or take our order. it wasnt until i went to the front desk to ask how much longer would it take to have someone serve our table i find out no server was ever assigned to us. when we finally get someone to help take our order we are told that he cant take our entree orders yet but only appetizer which i found odd. he disappears for 10-15mins & the returns with the appetizer order the server then states he has to come back in a bit to take our entree orders at this point we have been waiting for almost an hour now. when we finally get our food it was not worth the price paid the rice was salty & steak undercooked it look & tasted as it it was boiled the empandas seemed to be the only good thing we tried though. lastly the music & dj were extremely loud & made it very difficult to even have a conversation in the restaurant it became an annoyance more than entertainment. i appreciate great music & ambient but i dont see the need for why it needs to be so loud especially when there are kids present & csn cause hearing damage , i should have researched further in regards to how loud the music would be but thats on me .with that said i think the restaurant has a great look & atmosphere but is extremely unorganized with wait times & serving. not worth the high price paid for the level of...

We love the staff, they try their best and are extremely courteous. The ambiance is one of a kind, this is probably a great place to go after work and hang out. It is clean. Our bill was $250 for the four of us and that’s with drinks. We ordered two small meat platters to-go, and everyone said they were awesome. Drinks were okay, alcohol wasn’t too good (cheap) but that’s okay. I won’t be back though! Here’s why, we ordered something, and it just wasn’t good. The flavors were off and it was super salty. We didn’t eat it! I asked the waitress if we could substitute it for something else, and she said she’d ask the manager. She returns to our table, the manager says, “no” and we order another appetizer anyway, and had to pay for both. When the other appetizer comes, we could immediately identify it wasn’t fresh or had been reheated. The manager never came to our table to explain, or even offer a free pastry. In that moment, I let it go, but I did feel like I was ignored. Honestly, no way was I coming back to be not acknowledged. I agree with other reviewers, the food can be better but ownership has to take the reviews seriously. Not everything on the menu is worth the price, be careful what you order. I think a few small changes to service and the kitchen… and...

Terrible service!!!!!! 👎🏼👎🏼 We were SO excited to finally have an amazing Colombian restaurant in our area! We’ve come here before for breakfast and left very satisfied. Tonight however was a TERRIBLE experience!!! We arrived at 8:30pm and left at 10:15pm without our dinner!!! It was ridiculous. Even when we were seated it seemed like no one was assigned to our table-it was very unorganized. We saw all of these other tables around us that arrived AFTER us getting their food, finishing their food and then leaving. We were so patient and were there with our 3 young children just waiting for our food which never came. We absolutely love this chain and have been to the restaurants in North Jersey, but we will no longer be visiting this restaurant. There was some disconnect or our waitress forgot to put in our order, but we left extremely dissatisfied and she did not take responsibility for what happened. Terrible service and...