Dairy Queen Grill and Chill — Restaurant in Brainerd

Waited 25 minutes after ordering my food in the drive-thru for them to not make my food. (10 cars had gone through and gotten their food in this time) One of the employees came out to my car and had to ask what food I ordered. After telling him what I had ordered I waited 10 more minutes before going inside to get a refund. Waited 5 more minutes for someone to even help me and get me a refund. Only thing that was said in a low mono tone was “I’m sorry”. TLDR waited almost 45 minutes to not get any food and have a half assed sorry and two coupons for a blizzard.

Entire business being ran by teenagers of which seem to have no service/management experience. Huge coaching opportunity for the manager/owner.

Extremely dissatisfied with the service...

I was a little upset because I used the DQ app. to order and it wouldn't let me use my rewards points for free food. I also wanted to order sugar free chocolate dilly bars and couldn't find on app.when I got to the window I ordered the chicken nuggets meal. Fries and chicken where not hot. Barely warm. When at the window I got what I ordered , except for what I ordered on line. I had to remind the staff after telling her already that I had also an on line order. It also would be nice if they asked if you needed ketchup or salt and pepper. Only commend courtesy. I also wish the salads had a little more...

Was my nephew‘s birthday Saturday and we got a cake a chocolate cake from this location and it had a blonde hair in it. I tried to come back in and talk to the general manager. They were very rude. Both of them was telling me we have no call in the system. Nobody wrote down anything about your call. It’s embarrassing to be in front of 18 people and there’s a blonde hair when I serve my nephew, his first slice the manager didn’t even care not one of them wear a hairnet. Every person in Dairy Queen has long hair. There’s no hair nets not even the gloves very very, very rude. Looked at me like...