Little Augie's Pizza — Restaurant in Breese

I'll start by saying I've been a customer of Little Augie's since high school, over 30 years ago. But this was hands down the worst restaurant experience I've had in a decade... We decided to eat at Little Augie's for our (3 day early) anniversary dinner on a Saturday evening. Got there at 5:01 pm, my wife ordered cheese bread and a blueberry walnut salad, I ordered lasagna. Another group of 6 walked in about 10 minutes after us. 20 minutes after ordering, waiter comes out to tell me that they're out of lasagna and I order a small pizza instead. Meanwhile, they bring out my wife's salad and the cheese bread. The wife's salad was rancid and I start nibbling on the cheese bread. The table next to us gets their food (despite being a larger party and having arrived well after us), including the exact pizza I had ordered. Finally, after waiting for what seemed like eons, at 6:05 pm (an hour after we arrived) we decided to cut our losses and talked to the owner Jordan at the bar asking to just pay for what we had eaten and then we'd go. The owner first argued with me about the walnuts on the salad being rancid ("I just bought those last week!"), and then went into the back and told the waiter to make up my bill. She didn't even bother to come to the table and talk to me after she went in the back - she came back, messed with the TV at the bar, then started playing on her phone. Little Augie's has gone way way way downhill since the good days when you could hear John in the back, and this is the third time it's been a disappointing experience. I'm...

Ordered a few pizza’s at 8:10 pm. They said it would be here in an hour. I called at 9:40 pm and they said, “Oh sorry, we had a lot of deliveries.” Pizza arrived at 9:50 pm; under cooked, cheese sticking to the top of box on one, and one pizza wasn’t hot. I have had their pizza many times before and know what to expect from deep dish and medium crust, this was not done. The inside was sticky dough and not done, that was the worst. I didn’t call back because at this point it’s 10 pm and we were hungry, so we ate the topping off and the back crust. That’s it for me, after many times of long weight times and less than apologetic conversations about it, we won’t be ordering or...

Called a few times to order and I kept getting a busy signal. When it finally did ring, the line was disconnected. So I went in to order my food. I was told that it would be ready in 25 minutes. I came back 35 minutes later and was told that it was ready. I waited another 35 minutes to get my pizza that was “ready”. I watched FIVE people who ordered after me get their food before me. The lobby was full of unhappy customers who had waited over an hour for their food. Never got an apology or anything. I’m ok to wait but don’t lie to your customers and give false wait times. Terrible...