Burger King — Restaurant in Brentwood

No amount of Impossible Whoppers will save this dumpster fire of a location. Something is always wrong with the order, the faculty, or the payment system. I've never not had something go wrong here.

"Surely, this is hyperbole!" you say, and I tell you, it's not!!! For weeks they just didn't have their popular items. No chicken, no impossible meat, no soda.

I could crash their payment system with NFC payments, and I have multiple times in a row!! They've had to give everyone in drive thru free meals multiple times because they couldn't get their payment system to not crash.

Not to mention, the food is almost never right. It is so hard trying to get consistent quality to come out of this location, I just don't get it. And look, I get it. It's a Burger King. Why should I care about food quality?

I thought that til half my chicken nuggets were over cooked, the other under, my burger had (not one, not two) three patties instead of one patty with cheese (they forgot the cheese too), and the fries are okay if the cook decides to wake up from a nap and actually cook the fries instead of sticking a slab of cut potato in my bag.

Look, I get it, fast food business just sucks for everyone involved. But like.... Where is the manager for this location? Do they even care? Every week it is something different, something else gone wrong.

This place is single handedly killing my fast...

Absolutely worst customer service ever. I waited in the drive through line for 10 minutes before getting to the order screen. I waited for 10 minutes at the order screen for someone to take my order with no answer. I then drive up waited 10 more minutes to get to the window. That is when I told them I couldn’t reach anybody at the order menu and they told me my truck didn’t set off the sensor that I was there. I asked them if I could go ahead and order they told me no the line was too long I would have to come in and order (after I already waited in that long line myself) I informed them I have a broken foot and it was hard for me to get in and out of the car that’s why I was in the drive through. The lady wouldn’t budge on taking my order insisted I have to come in. The male employee working was very nice offered to let me order and pay and he would bring it out. Thats when the manager came out and said no I had to come in to order. There is no sign on the order screen that says it does not register certain vehicles how was I to know before getting in the line and waited 30 min! Worst experience ever and a total waste of 1/2 hour of my time. I will never ever go...

The drive thru took 20 minutes with only3 cars ahead of me. I ordered an unsweetened iced tea with lemon 2 times at the speaker and the very fluent in English woman said "lemonade" to which I said no and repeated my order 2x. Then I wairted the 20 minutes and got to the window to receive my order and she repeats my order again with "lemonade". I then repeat my order 3 more times saying, " an unsweetened ice tea with a slice of fresh lemon if you have it, if not the unsweetened ice tea will be fine." Then she hands me a lemonade! I'm diabetic! Lemonade has sugar!!! I hand it back to her and repeat my order again. She says "oh,ok." Then she hands me an unsweetened ice tea with a bunch of lemonade in it that looked like iced tea but I didn't taste it until after I left. Anyone who cannot get that right after restating myself that many times shouldn't be working taking orders in my opinion! The food was only luke warm when I took my first bite and I only pulled into the parking lot to eat. My overall opinion is I wouldn't go...