Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Brentwood

I’ve tolerated a lot of poor service here over the years because I understand that the teens who seem to run this place are still learning. But last night was too much. The teenage staff got both pizzas we ordered wrong, even after repeating the order back to me on the phone. When I arrived the person sitting behind the counter told me she wasn’t actually working, despite her place behind the register. I noticed the top pizza was wrong, and while they did offer to fix it I was in a time crunch and needed to leave immediately. I didn’t notice the second pizza (underneath the first) was the wrong crust until we got home. The thin crust, which we didn’t order, was so thin that we couldn’t even peel it off the tray after cooking and most of the...

I was in Discovery Bay visiting family. Decided to skip a big meal prep and order take n bake instead. I went in to place an order for the NY pizza. And requested to have it made without the sausage. I was told that wasn't possible. All of their pizzas were already assembled for the day. I said... "well cant u make one for me now?" Their response was "No". I have never heard such a thing! I know it's do-able cuz I had ordered the same thing at another store near my home and had no problems. PLUS... I was the only person in the place. It's not like they were busy. SO....I called the next closest store which was like 7-10miles away and asked if they would honor my order request. Without hesitation they...

Ronnie "manager" refused to make their special to order. We wanted to leave the sausage off half (thereby not wasting food). She refused saying all specials are pre-made and I had to get it as is. I explained that in my experience when the pizzas are premade and sitting all day with sauce and toppings that the crust is soggy and it doesn't cook well. I have never been refused accommodation at any Papa Murphy's and won't be back to this one. I will stick with the Antioch location. Or Winco take and bake .Terrible...