Crossroads Pizza — Restaurant in Bridgeport

I’ve been getting food from CR for YEARS. I’ve never had any issues. But yesterday was definitely a turn off for sure. I ordered through Uber Eats, my order was canceled with out any explanation. No call. Nothing. So I call to see what was up. The girl that answered was extremely rude. Now, I work in restaurant and I work with the delivery apps, so I KNOW they have the ability to adjust the price on something. I was told no they can’t. Whatever, we speak I see what the issue is, so I fix it. Resend my order and call them back to make sure all is good. Well, when they picked up they must have thought I could hear them, so they say “we are going to just cancel her order again” followed my laughter. Now while what they said wasn’t super offensive it’s the fact that they had no regard for who can hear them or therir customers is what is disappointing. The reason they had an issue with the order was because I asked for the salad to have just Romain. She said they don’t have that. Which makes no sense cause they offer CEASER SALADS! Bottom line, the customer service was terrible. I’ve been in the field for 17 years. I’m literally hired to train people on how to problem solve with guest in an APPROPRIATE manner. My suggestion to you and your team, learn to problem solve with you guest to give them a good experience. Don’t brush them off as if they are bothering you at YOUR JOB, THAT YOU...

I've been ordering from crossroads for years and usually I order from Main Street and have never had a problem. I ordered today from east main st and they messed up my order! Nancy which is the manager told me I would have to bring the food back in order for it to be remade. I live far and I couldn't believe how horrible the customer service was. They had me send a picture of the wrong item, she confirmed it was wrong and told me she didn't check the bag and she usually does and still didn't deesculate my problem! Alana which is the employee laughed and then told me they would need to speak to a higher up in order to remake the salad or refund me. I explained to Nancy one of the salads got thrown out and one was barely ate so I'm not understanding why I would have save it and bring it in when you got the picture! Never again from east Main Street! I emailed the owner and hope that this situation will be handled professionally...

I came her toDay to pick up my order of calzone and chicken parmigiana. Got home it was the nastiest food I've ever seen for a Togo order looked like the just found some left over chicken and spaghetti and added old nasty brownish reddish sauce and a lot of cheese on my order and warmed it it up. I gave it the benefit and teased it it was even more nasty. Wish there was a way to add a picture so every one could see how this place has no respect for people money or time. I called the place some guy answered and I told him about my order and all he said was I'm sorry. ??? SMFH!!! I spent 24 dollars on literally garbage. Please don't eat here people they have no respect for your hard earn money and will sell you the worst food. I was so surprised about the response I got.wish I could rate ZERO!! I never complain and never leave a bad review but this could not be...