Dairy Queen — Restaurant in Bridgeport

Don't even bother choosing this Dairy Queen if it's the night shift working! If you are truly hungry for this food choose Decatur or Bowie locations. (Just to get better food and service is worth the drive) Customer service is HORRIBLE! They never answer their phone anymore for takeout orders or it takes multiple calls just to get through. They talk to their coworkers while taking the order and then, not surprisingly, the order is wrong. I had one employee, who has only been there 3 weeks, argue with me for a good 3-4 minutes over food that used to be on the menu. SERIOUSLY?! We've lived here over 40 years, I believe we'd know over a 3 wk employee. Then most times after ordering, I get hung up on. This is just the latest example of how the night shift is, but it is a common experience here of late. We won't be giving our service to them again until they can hire some people who know the definition of customer service and how to...

I was there to get blizzards for my family. They were out of butterfingers. Ok, we picked something else. I asked for a drink carrier, since I was picking them up alone. They were out. Okay, I asked for lids, she said sure. Finally got to the window and sat and waited 10 minutes for our order (3 blizzards). When the guy brought the order to the window there were no lids, so I told him...."I needs lids for those." He starts yelling, and I don't know if it was at me or someone else "She needs lids, of course she needs lids!" What was the big deal about putting a lid on there?? I had to ask for spoons, and I asked for napkins I didn't get. I don't know....just didn't feel warm, friendly, ...

I guess Michelle doesn't know how to say anything but the price of the order. No, I did hear her asking other employees where her stool was because she couldn't reach out the window, it took close to 15 minutes to get 3 small sundaes. One car was in front of us. Never a hello, sorry you had to wait SO long, nothing. I think she DESPERATELY needs to be trained on CUSTOMER SERVICE. We have not been in the area long and have been going to Sonic. The food is always fresh and fast. The customer service is awesome,so we will continue to give our business to them. DQ is a big joke. Michelle, you are VERY RUDE. Please someone,take her away from customer service, someone like that gives your business...