Dunkin' — Restaurant in Bristol

Two weeks ago I went to get a coffee at this location. While driving I looked down and noticed my shirt was stained and my cup holder in the car was filled. I called the store to inform them that the cup had a hole and what happened to my car and shirt. Also, I’m grateful the coffee wasn’t very hot given I was driving with my baby. I was told the manager had left for the day and would get back to me the next day. I called the next day since I didn’t hear back; and they told me the manager wouldn’t be back until Monday; since it was a long weekend. I was given an email address to write the general manager as well. The general manager I spoke to who was allegedly filling in asked me what I was looking for and I told them what happened to my car and shirt. I’ve called several times and emailed to date and still haven’t gotten a response. The manger who did call back said she couldn’t do anything and I’d have to go above her to the general manger. I’ve also reached out to corporate to see if they can support and they informed me the owner doesn’t want to pursue. All dunkins are their own entities so they wouldn’t be able to support. I will still attempt to get the general manager or owner to discuss what happened. At this point this establishment is poorly run and doesn’t follow-up on customer related issues. I’m hoping to get this resolved, but given how poorly managed this has been handled I’m doubtful but will...

If I could give zero stars, I would. I’m pregnant as well as allergic to cheese, my fiancé ordered me the meal deal with Bacon & Egg NO CHEESE on a bagel, he was told if he wanted no cheese, he’d have to order the sausage version…. Odd, because the sandwiches don’t come with cheese, you have to add it on. He brought the sandwich home and it looked like it had no cheese so I ate half before I got to a “gooey” part of the egg, I spit it out assuming it was raw but also remembered they use frozen egg patties so it was cheese.

I’m almost positive the only logical explanation is they premade sandwiches to sell as meal deals which is BEYOND disgusting because there’s no way to hot hold a whole sandwich that has been wrapped in paper safely & properly.

Absolutely disgusting & awful on you people for ignoring allergies, he specified I had a cheese allergy...

Dunkin in general is my favorite coffee/tea/breakfast shop. All their prices may be a little higher than say Cumberland farms, they always get my order correct. I also love iced tea in the summer and I've never gotten a cup that was cloudy or had things floating in it. Their food is always consistently of good quality and I love trying many of their new things. My current favorite store is the one on Pine Street because it is open 24 hours, and the service and products are always high quality. I also really love the small drive-thru store on Burlington Avenue. They are the nicest people and absolutely adore my dogs. They have...