Starbucks — Restaurant in Bristol

What a great Starbucks experience tonight.

I went to pick up a drink that I'd ordered through the app (PSL). I was handed an iced Pumpkin Spice Latte. Whoops; I'd selected the iced version of the PSL from my Favorites list. Absolutely my fault. I told the barista that I'd drive around the building, place an order for the hot version of the drink through the app, and see her again in a moment, due to my mistake.

She said, no, no, they'd make me a hot version of the drink, what I wanted but (due to my mistake) didn't order.

Big ups and thanks to Nancy, Kay, and (later) Caleb. Nancy and Kay absolutely are returning this location to the notion of "third-space," which I had in an earlier Yelp review written that Starbucks seemed to be divesting itself of under financial pressure.

In this age of looming AI, let's face it: I can make coffee. In fact, my coffee is better than Starbucks--I don't (yet) have roasting capabilities, but I have good water, a burr grinder, use good light-roast beans, and don't get burnt-tasting espresso and coffee out of this process. Customers who are technical are not going to Starbucks for the quality of the coffee, they are going for consistency and human contact. If AI comes to bear full-time, that'll be one of the final times I end up at a Starbucks location. It is THE PEOPLE who make trips to Starbucks worthwhile, and people like Nancy, Kay, and Caleb who make a "trip for coffee" into a really nice, "wow! That was great!"...

If I could give the service at this Starbucks, 100 stars I would! I go here every single day and I moved from Colorado so it’s not like I know anybody in this town but the employees here are the nicest group of people and it doesn’t matter what crew is on which shift when I come by, they never fail to make me feel like they actually love me! they do such a great job with any drink that I want but they know my usual order. They are exceptionally fast, even when there’s a line, you’re gonna get out of there faster than any other Starbucks I’ve ever been to, but what keeps me continuously coming back to them is their friendship and their kindness towards me even when I was a complete stranger. it makes you feel valuable and important when people goes out of their way to treat you like a friend, they always write “beautiful or gorgeous girl” on my cup. Just makes my mornings a little bit brighter! honestly, even if I moved further from this location, I would go out of my way to come back to it. Every single one of them deserves a raise. I don’t know how this location got so lucky that they hired that many amazingly kind hearted people, but I speak so highly of them and if they’re training someone new and that person accidentally makes a mistake on your drink, they will fix it right away. They take accountability and they apologize which it happens (which isn't often). How they all carry themselves in general never fails to amaze me! Love all of...

I visited the Starbucks @ the Volunteer Pkwy location today Thurs. 07.25.2025. I want start by saying that in my opinion ever since the covid pandemic I have felt that most restaurants (but not all) have really been lacking in several key areas when it comes to the customer service. It just seems that the care, drive and in some regards the dedication to make sure a good product is presented to the customer has been lost somewhere along the line. But, today I saw a very refreshing change in my perception of that. They were 2 employees working today @ the Volunteer Pkwy location and in the midst of them both being completely slammed with customer orders and drive thru customers they both took the time to greet me and fulfill my requests and give great recommendations on new and upcoming products. Ive never been a huge fan or patron of any Starbucks locations. But after having such great service and experience from Caleb and Kaye @ this location I will definitely be making this Starbucks a top choice on my goto lists of restaurants in the Bristol area. Thank you again so very much and keep up the...