If i could give zero stars i would. I think this has been the worse restaurant experience i ever had! Im usually good at seeing the bright side of things but im literally applaud at this location. Mind you i been here before and nothing like today’s experience. The waitress came to us got our order. Ordered some pupusas and a milkshake for my son and i had asked for a juice. Lady mentioned they didnt have mmelon juice so i asked what kind of juice they had and she said cashew only. So i asked for cashew. She leaves and 10 mins later comes with tostito chips and no salsa. Not even water smh. Then 15 min later comes out with out food still waiting on our drink, utensils and napkins. We get our food and noticed the pupusas have a funny smell to them like OLD, im hispanic and my mother makes pupusas. I know what fresh and old once look. You can tell they where old pupusas. My 8yr old son even said this doesnt look good and he didnt end up eating it. So finally we get our drink and she brings me a milkshake when I mentioned juice and she kept agruing with me that it was a milkshake. She left upset and grabbed me a soda instead. Then after asking for napkins multiple times she finally did. When I went to pay i told her that the pupusas werent touched that i shouldnt be charged because i could tell they are old and smelly she said they are made fresh that if i want to go in the kitchen and see for myself….and was still charged for them. Oh cant forget to mentioned they dont speak any English at all and she was on her phone the whole time. LEGIT WORSE CUSTOMER SERVICE AND...
Read moreThe food was delicious! The service was not good. I waited on the lobby for 5 minutes with ou anyone coming from out back. They didn’t have a bell or anything. I was the only person in the store i yelled hello 3 times and no one came. I usually walk out in situations like that but traffic was ridiculous and i didn’t want to drive to find a new restaurant. After the young lady finally came out she was moving slow and there was an obvious language barrier. Which is understandable but i admit a little distracting. She forgot one order but didn’t charge me for it so i just left and didn’t make it an issue. I waited 30 minutes for my food. Which makes me believe they really cook it and i will wait for it but…….. 3 people walked in after me and got there food before me. Now reen ember was the only patron when i walked in. I asked a young man who walked in if he had the food before he said yes he said the foods great. But they try to gip you, so i asked for my receipt. Low and behold she didn’t give me .67 cents. It’s not a big deal but it’s a...
Read moreVery disappointed. I spent over $90. I recieved scraps of chicken with my kids chicken and fries. 4 pieces of meat with my Chicharron and Yuca. My salad that came with meals was soaking wet lettuce with water even in the container(not condensation) and rotting guacamole on it. They sent extra fries (possibly to make up for all the bad) which I did not need or ask for. And 1 open plastic utensils package with all this food and the fork was missing. Made me feel like it was used and recycled. When I called to share my grief, they put me on hold and then hung up on me. When I called back, they immediately put me on hold then eventually hung up on my. Not my first time ordering from here but it will be...
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