McDonald's — Restaurant in Brookhaven

New to the area and thought I'd ignore the reviews of consistent speed issues and try it out, how bad could it REALLY be, after all? I placed a mobile order for curbside pickup, just in case. Sure enough, after 10 minutes pass after me being charged, the app says "Thanks for coming hope you enjoy your food," which I found curious, as I was empty-handed. I sent my girlfriend into the store to retrieve the order 5 minutes later, assuming that 15 minutes and being given the clear from the app was more than enough to believe my 2 sandwiches and single beverage were finished. Lo and behold, another 10-15 minutes later, (half an hour after my money had been taken) I end up entering the building myself to see what's going on. Once inside, I spent the next 15 minutes watching several people (about/at least 7 parties) get served before me, all completely disaffected with their own wait time being more than 10 minutes, myself 45 minutes in at this point. After hearing the crew reminded of my order about 6 times, watching the sun go down completely, the location empty out completely TWICE, and observing a full shift change, some absolute saint of what I'm assuming to be a manager, decided to take down our order and make it for us, and promised some free fries for the wait. Allegedly the store never even saw the order, but the app has a plethora of issues I've experienced before so that was believable enough. I'd love to say that's when an upswing in our experience started, but of course the sh*tshow isn't close to over. The sandwiches came out rather quickly, but 10 minutes AFTER that we received our shake(s). Our sandwiches ended up not only lukewarm at best by the time we got out of our HOUR LONG TRIP TO MCDONALDS FOR THREE ITEMS, not only was one SMOTHERED with mustard to the point of being a sloppy, inedible mess that we ultimately threw out, not only was the other sandwich missing an extra beef patty that I was charged $2 for, but we weren't given any fries as promised, and were instead given, without consultation, a second shamrock shake, which might've been suitable if one of us didn't absolutely despise mint. Believe me, I understand issues with the app, but that excuse can only carry you through about 2 sentences of this review, the rest falls on a far too careless staff. I will not be returning as a customer, nor will I accept delivery orders from there as a courier for DoorDash, GrubHub, and UberEats, as I value my time and my jobs too much to put up with anything near this ridiculous of an experience again, especially at the risk of being blamed by one of my customers for the location's absolute...

This McDonalds is horrible!!!! I just ordered 2 happy meals which had to be returned due to them making the burgers wrong and a #1 with only Mac sauce. I asked for one plain and the other with only mustard for the happy meals (nothing difficult). I had to wait for them to correct it then when the employee came outside to bring it to me (of course I had to wait) under the happy meal boxes were soaked. He left so fast he didn’t hear me calling him. I knocked on the doors because they were locked but no one came. I went to the other side, same thing happened. I had to go back in drive thru. The manager comes out asking what’s the problem. I told him, he asked where was the rest of the stuff in the happy meal box. Sir I gave you back what the employee gave me so if something is missing that’s what you guys always do here so I’m not surprised. He asked for my receipt. BTW…The manager still didn’t apologize at this point.I said she didn’t give me one. We went back in fourth for 15-20min. He still didn’t apologize.I told him the complete order. He came back with 18.75 which was wrong. I told him I was charged 20.62. He basically called me a liar and he wouldn’t ask the employee who took my money (I’m not going to ask the person who started this)Is what he said. I said I know you charge extra for sweet tea and that’s the drinks I got. He said maybe I just gave her more as like a tip. Then tried to tell me a day someone told him to keep a few extra dollars. He also tried to tell me when you return things you don’t get your full refund such as Walmart. I asked why would a Co. keep the taxes on something that was returned meaning not purchased. I had to leave. I was mad at myself for staying long as I did. Shawn you are terrible with Customers, you have no respect, accountability, understanding or empathy. You need these things to work in Customer service. Our interaction could have made the news today if I was a different person. BTW The doors were locked due to water being flooded in the kitchen area…not the dining area. This is why I wanted to return the whole order. I was thinking someone had to drop the boxes for them to be that wet and to still give it to me was wrong and for that it’s no way I was eating from there and will...

Night people are not good employees. They did not give me my milkshake and I had to go back after leaving the drive thru window. I asked to speak to the manager and employee disappeared. Then two employees came out and I asked Are one of you the Manager? They said no. I had to ask a second time as they acted like they could not hear or understand me. They were to busy talking to each other and not working. Been treated like that a number of visits to the Brookhaven PA McDonald's on Route 352 Edgmont Avenue in Brookhaven PA. Another time I was at the drive thru for 15 minutes and still did not get my vanilla ice cream cone and they Tryed to over charge me for it. They never came back to the window to give me my ice cream cone. I left getting nothing. Managers are responsible and are not doing their job there. They need to find people that are responsible to do their job to serve the customer. I will have to try a store 5 miles away instead of a mile that has better employees and managers that care about their customers. It is not worth the gas to drive that far because another store does not do their job right. I use to go at least 2 times a week and stopped as to many problems not getting what I ask for. I have had a single burger that was suppose to be a double hamburger. I have had cheese and onions put on my burger when I did not want them. Employees do not listen even after repeating my order. I will have to eat some where else or just cook my own at home. Burger King and Wendy's have better service in Brookhaven PA which is close by. They will get my business while your McDonald's stores continue to have problems. Stores are dirty in the dinning room areas almost every visit and I say something and nothing is done many times. Not a happy...