Wards — Restaurant in Brookhaven

This is the second time we have eaten here and ordered hotdogs and they have been served to us barely warm. Today, the hotdog was room temperature and the chili was barely warm. The bun was hard and not fresh. I took the food back up and asked if they could reheat it and they said they would ask and see, and then told me they would have to cook more food and she threw the other in the trash. The new food was a little warmer but still not as it should have been. However, the onion rings and fries were hot. I would think that all food should have to be cooked to a certain temperature before serving it. It was far from an enjoyable experience. The workers seemed to be fussing among themselves, one lady kept telling another employee to get out of their face. Very loud, unprofessional, and not friendly. We gave them a second try only to be disappointed again. Definitely won’t be back. I want my food hot and fresh. Eating out costs too much today. You shouldn’t have to settle for cold food and bad service. The employees need to be better trained in ALL areas and all foods need to be served...

I love wards in general. I always get the same thing no matter the location I go to. However, I do not like when you order a large combo meal, it doesn’t automatically make the whole combo meal large. You have to specifically say you want the large combo popcorn chicken with an upsized drink and a upsized fry…. The ordering system should be updated really at all locations because ordering should be a quick simple process not trying to go through a checklist just to order what the “large” combo option originally should of been used for. I am still going to eat at any wards regardless if there is no changes made in ordering etc. it would just make more sense for the current generation and the...

Food is great as always. My only complaint is whoever is training The older lady at the window, who is extremely nice by the way it’s very rude to her. Talking down on her like she is stupid. I can’t stand that and feel bad for her. The one training didn’t show her face she stayed behind the lady taking my order, but I could hear her voice. It was a female. If the older lady sees this, I hope you know you can Demand respect and to be treated fairly, especially when you Are showing up to work every Day. Wards needs to do better with their attitudes at this location. I’d be glad to show my receipt and time at...