Burger King — Restaurant in Brunswick

There is a self-proclaimed manager who just came at 10 minutes after 5:00 into the child's Playland and yelled at my nonverbal autistic level 3 disabled son that he needed to leave that they are closed now here's my favorite part about this when I announced to her hey wait this is a handicap kid she proceeded to yell at me to leave and so I started packing up and leaving when I was headed out she was talking about me to the other employees obviously had a problem with me maybe it's the way I look but I asked her where her manager was and she said on vacation I asked her for her name and when she'll be back I don't know if she even gave me a real name I asked her for her name she's laughing all the way to the other door to go lock it up All right my friend but do you see my son who is 3 years old now throwing a tantrum doing self-harm hitting himself throwing himself on the ground screaming because you wouldn't let him go on the slide for 5 minutes I didn't see one single person in there there was no one being bothered and whatever happened to speaking nicely to customers and guests? How is this a manager how are we not on East 55th and St Clair by the way I was just spoken to.. I'm sorry not by the way I was just spoken to let me correct myself by the way my 3-year-old handicapped son was just spoken to literally woman get a grip Life is not that serious it's a sunny beautiful day let the kid go on the slide and don't scream in his face and don't be over there talking to your other employees about me either cuz that's not going to bother me That's not going to make me leave any faster that was disgusting that was a horrible display of really crappy customer service and I hope the next time your mom and your grandma go out to eat someone treats them the way you just treated my son .. with disrespect... You claim your name is Heidi you claim your boss's name is Ann and she'll be back Monday morning while we shall...

Staff is rude, immature, and incompetent. Manager Nicole has no customer service skills what so ever. I know you can't expect too much from a fast food place, but common courtesy would have been nice. I ordered a whopper with cheese and the cashier forgot to add it. Not a big deal, so my husband asked them if they could give us a slice of cheese, since it was forgotten. The blond cook rudely said we did not pay for cheese. But I really don't like the taste of a burger without cheese, and it's not like I didn't want to pay an extra 50 cents. They never asked me if I could pay the extra money, the manager just kept repeating herself saying 'Well you didn't pay for it so...' Finally they gave us a slice of cheese and continued to stare at our table and snicker. I asked the manager what the problem was, and she said well you didn't pay for the cheese... and then she started to turn and walk away from me. I told her your making us feel uncomfortable and you owe us an apology. She smirked and said okay. We decided to leave, because it really felt like we were being treated as though we were trying to steal. This was my first experience at this Burger King and it will be my last. Maybe other staff members on different shifts aren't so bad, but I have to seriously question any company that would promote such an inadequate and substandard employee to a...

i still wonder how this is burger king has held onto the covid era closing of dining room over 2 years later. then drivethru very inefficient. asked for ketchup and salt qhen paying and before food, still was forgotten by employee. then how do u tell em.mistake other than having to either go thru drive-thru again, or walk back to window between cars, which i did, to be acknowledged, but ignored for about 5 mins before having to remond then a third time what they forgot. its becoming very evident that the fast food industry seems less about customer service and more about profits. slashing employees, closing dining rooms or limiting their hours, and disregard for our satisfaction. i hope the public will one day revolt and have a strike against fast food for a determined amount of days so as to hit em where it matters most to them...their...