El Pollo Loco — Restaurant in Buena Park

BEST POLLO LOCO IVE BEEN TO IN A LONG TIME!!!

Delicious, Hot, Chicken Was Very Well Marinated Here With A Great Impacting Flavor At This Location!!! They make some if the BEST Pollo Loco Chicken that i have ever tasted in a long time. This Pollo Loco was very busy but had plenty of new fresh and hot chicken ready and served in less than 5 minutes!!! So many happy customers here being served and the take out order window was popping out the food pretty fast too, unlike other locations. They had plenty of employees working the back to handle all of the orders in such a short time!!!

Ive been to a couple of other locations and it seems like they do not marinate the chicken very well, so when they serve it, the chicken sometimes tastes like it has the flavor of a plain raw chicken with dried blood flavor. That really ruins the chicken when other locations do this.

I stopped going to the other Pollo Loco's that do this! The managers really need to be trained to make sure their "Grill Masters" marinate their chicken long enough and then Char Broil and cook their chicken to perfection to draw more customers back for more!!! I guess that explains the low turn out of customers to...

So, this place is a poster child for abolishing minimum wage. Case in point: order food at 7:59PM, online for pickup. Take my time getting there, in drive through, I tell them I have a pickup, and they ask for my name. I give them my name, first then last, and they say it's not ready yet, to pull up front and park. I get to the window, and they say they can't see the order yet, so I hand them my phone, to which they reply "Oh, Phillip... You said Allison". I told them I said both names and they abruptly interrupted and told me to pull up front. 12 minutes later they come out with a bag, all my food has been just haphazardly thrown in the bag... When I get home, I realize they had put enough hot sauce on my burrito to kill a small horse. Jokes on them, I like hot food. If a manager cares to reach out, don't bother. I'll take my business to one of the other 8 locations, where they may understand the concept of first...

I visited this El pollo Loco location on Tues Oct 23. Let just say the experience was 10. Let's break it down. I went through the drive through from the beginning to end it must of took no less then 3 or 4 mins it was fast... Then even thought there was drama at the window ... some guy walks up to the drive through window and starts complaining about something. The cashier was on point with her El Pollo Squawd taking care of business.When it was my turn the Girl at the window was friendly fast and had a smile on her face. Ived worked customer service maybe not in fast food but still working hands on with customers and I can tell when people really want to help you and want to make your experience better so great job guys . To wrap this up I ordered The Ell Pollo Loco classic tostada salad.. Let's just say consistency the food was great and I only paid like 9 bucks... overall...