Hardee’s — Restaurant in Buena Vista

Unbelievable..Went through drive thru to grab some quick breakfast. We waited in line for a few minutes to even order then we pick up our food and pull out. I realized they didn't give us straws. We stopped to check our food and I ordered a bacon breakfast platter and there was no egg and maybe 5 hash rounds thrown in. We headed back and I went to grab my drink there were 2 cups together. I went inside and let the young lady know that I had no egg and that I needed a new drink because the top wouldn't stay on because of it being double cups. She said yeah we did 2 cups because the 1st one was busted. So I said why would you give me a busted cup instead of just making a new drink? She asked could she just pour that one into a new cup? I was becoming frustrated and said no I want a new drink and the egg that I'm missing before all our food is cold. She tried to take the platter out of my hand and I told her no I don't want you touching all over my food and passing it all around. We are dealing with covid right? She asked how was she going to give me the egg? I explained to her that she just needs to get the egg in a box, bowl or wrap it in paper I don't care just get it. She clearly has never had a customer service training class or any food safety training at all. I also asked for straws since I didn't have them and she also pointed across to the other side and said they are over there. Wow, thanks so much for your help. It's unreal how much lack of concern and care you get from...

Went here to order dinner for my entire family $60 order was messed up and cold fries when I just drove around the building to ask for fresh food the girl at the window( KAITLYN) told mes this isn't burger King so I parked my truck walked inside were she continued to have a smart mouth and speaking in a smart attitude at that time I asked for my money back and didn't get my complete total back because they claimed it wasn't all there when it was I would not recommend this restaurant to my 16 employees or ever again very ride and disrespectful and now the owner is up here apologizing but not offering to...

Employee let are friendly and helpful. I had an unpleasant and down right rude experience with a member of management upon entering into the store with my child to order a shake. We were walking and I approached a table to check my takeout while he waited in line and was stared at and yelled out for bringing my bag inside. She told me I couldn’t eat it in there very rudely. I explained that I was making sure I had everything while my child was ordering at which point she rolled her eyes so we just left. The food is overpriced and less than great so my opinion, I wouldn’t offend potential...