Alibaba Kebab — Restaurant in Buffalo

I have previously ordered from this location. I attempted to order online, but when I couldn't specify separation of specific foods, I knew I had to call.

One of the people in my dining party cannot have beef or lamb, so I first asked if the paneer kebab was still available. It's on their website, but not available to purchase with an online order. I was told it has been discontinued. That is something the owner & business partners may want to resolve. If they can add the new West Seneca location to the site, they can remove discontinued items, too.

Before continuing with my order, I asked for my pickup order to be ready at 1745 (that's 5:45 pm) because I had other things happening before I wanted the food ready.

I ordered the family platter # 4, with the beef & lamb packaged separately, an order of the boti chicken kebabs, and 2 additional butter naan.

I was transferred from one person to another, after a lot of background discussion in another language, and before I could confirm pickup at 5:45 pm, I was hung up on.

I was SHOCKED to get a text at 1705 (that's 5:05 pm) that my order was ready to be picked up. I immediately called back and said I didn't want my food sitting for 35+ minutes. I specifically asked for my order at 5:45 pm.

When I arrived at 5:49, the food had indeed been sitting for over 30 minutes, while I had exhausted kids in the car, and the dog with no extra time for them to remake my food.

I didn't "take out my frustration" on the workers by not giving a tip, but I will not likely be a customer at this location again.

The kebabs (beef, lamb & chicken) were all packaged together with the 2 leg quarters, 8 shrimp and 8-piece tikka, so my friend could ONLY eat the separate 3 boti chicken skewers that I ordered. I shouldn't have had to spend an additional $18 to make sure food was safe to eat for a friend dining in my home.

The shrimp was WET and soggy. The naan was TOUGH. NONE of the food was heated through or fresh. The beef and lamb were tough to chew and likely only to get more tough with reheating.

After spending $88 with tip, I'm disgusted and disappointed. I...

Terrible customer service!! Worst treatment I've ever had. We went in when it was a bit busy and it seemed very disorganized. I ordered some wraps and the tandoori leg quarters over rice. I was not given my receipt until I asked and I noticed that I had been charged for the regular Tandoori over rice, not the leg quarters. I waited until the line was gone and went up to the counter again and politely mentioned that I had been charged for the wrong item.

The woman behind the counter began yelling at me that it was correct and the price on my receipt was for leg quarters over rice, and the one I was pointing to on their menu screen was for WITHOUT rice. She was very adamant so I went away confused because the menu screen clearly said "ON RICE" (pic attached).

After she realized her mistake she changed her answer and shouted over at me where I was sitting that their prices had changed and the screen prices were wrong, and their menu said $9.99. Since I had a menu right in front of me I decided to check and AGAIN it clearly said leg quarters with rice were 8.99 not 9.99 (pic). Many other customers were ordering this, so on principal when our order was ready we mentioned it again to her and she began arguing in front of everyone that all their prices had gone up and their screen was wrong and their menu was wrong. She continued to argue that we took the leg quarters and insisted the price was correct even when we had the menu.

Finally she decided to get her glasses out and actually take a look at their menu and handed us four quarters muttering "sorry". It was a small mistake but she was so unprofessional and rude. If she had just taken a look the first time instead of making up excuses and arguing this whole scenario could have been avoided. I know they were busy but I did not come in to be shouted at and disregarded and treated badly for pointing out their mistake. Food was good, but due to this experience I...

The place was open late. It took about half an hour to get the food. I don't mind I would suggest you call in your order if you don't want to wait. If you don't eat a lot of Desi food then you will probably give the place 5 stars. That being said the Nan was much larger than the ones typically served in the NYC area and we perfectly cooked. Hands down the best Nan I have eaten anywhere. I would recommend it. You can skip the curry fish. It taste like it's talapia with a mild fish curry. Talapia is, in my opinion, a rather unremarkable flavor fish and it could do with some depth in seasoning.

To those who eat a lot of Desi food: I have eaten quite a bit and know the difference in spices each dish requires. Most Desi places do fine with heat of a diff but they don't realize that the subtle flavors need to be there too. There is more to Desi cooking than onions, cumin, cilantro and curry powder. I don't know how to improve the dishes I eat. If you do please tell the owners. If you do you will have a great place open late in Buffalo. I would love to stop by again and taste something rich and bold with a just the right amount of kick to go...