Bob & John's La Hacienda — Restaurant in Buffalo

Truly one of the worst restaurant experiences I ever had and it’s very safe to say I’ll never be returning. I also am predicting that the owner has something biting and defensive to say in response to this based on the encounter I had with her in her restaurant and how she replies to other people’s reviews. My boyfriend and I go in on a weekday for their pizza buffet that is supposed to start at 11am. We tell the waitress that we’re there for the buffet as she seats us and she says we can go up whenever we want. Mind you we’re absolutely starving so of course we hurry up to the food to find… that there’s not even one pizza out, only salad and soup. This is really disappointing to us since like I said, we were starving and ready to go to town on some pizza. When we ask the waitress where the pizza is for the PIZZA BUFFET she gives us attitude and tells us that they don’t start making the pizza for the buffet until customers come as if we should already know this information, which we didn’t… bc every time we’ve come here in the past the food is already out for the buffet… the fact that she gives us attitude about this is quite ridiculous so already we feel uncomfortable and of course, starving, and disappointed we have to wait for food at a BUFFET (that’s not what a buffet is). We ask to speak with a manager and she says she’ll get the owner out to talk to us but I wasn’t optimistic about this conversation based on the waitresses’ attitude. Lo and behold, we get the same treatment from the owner, no apology or recognition as to why we were disappointed, only the same statement that they they don’t start making the pizza until customers show up, which apparently this is just common knowledge to everybody? All the waitress had to do was simply say hey guys, it’ll be a minute until the pizza comes out since you’re the first buffet customers of the day and then we could decide whether we wanted to stay and wait or leave (we deeply regretted not just leaving once we found out that the food for the buffet wasn’t even made yet). Apparently my boyfriend said something the owner didn’t like so she ended the conversation very early on and afterwards I felt probably the most uncomfortable I ever felt in a restaurant. So, we just scarfed our couple slices down our throats just so we could get out of there since we felt so unwelcome and disappointed. Again, I imagine she’ll have something to say in response to this too, but this is NOT good customer service in the least and literally turns people off from your establishment. Also, the pizza was way too salty and tasted like school...

The delivery used to be spectacular so was the pick up but the only thing that might be worth it is the buffet havent gone to it in a while. We ordered here all of the time for years we got catering for our sons birthdays, spent alot of money here and quality slowly went down on subs and fries sometimes pizza until eventually it was consistent problems with the food got to a point where we didn't order from there for 6 months. We then decided to try it again and the food was great except that they forgot my salad, said they would bring it then forgot again and the closing manager had to bring it bc i called to ask about it after they were closed, so thought ok just a bad spurt then I order the next week with a hopeful mind and food was disgusting. The person who answered said the restaurant was dead when I called to order so I expected it to be perfect, food got here in like 15 min and I bring delivery time up because last time I ordered and the food it took about hlf hr 45 min and it was good it was an eggplant sub so I know the sauce didn't cause it to be mush. Anyway i opened the food and the bread on my eggplant sub was mush....like legitimate mush, they put onions on a tuna sub I twice asked them not to put onions on (its for my son) and the fries were soggy and cold. I called to talk to the manager because yes I was irritated and hungry and he said he wld apply a credit and he did. I called and ordered tonight. Told the young lady I didnt know how much it was for she said 15 i said ok idk how much its for and she put a manager on, im still not sure y, but I was pleasant not nasty or anything, I work in customer service so I always try to be nice. The manager had some what of a condescending attitude, acting like I was just trying to get free stuff when the food I ordered Wednesday was disgusting....We won't be ordering from here again, my in laws were long time customers stopped a while ago and refuse to try again, now i can confirm they made the rite choice to stay away. Idk it just doesn't seem rite to behave that way toward long time customers..or any customer for that matter 😕 If u want really good pizzaria food go to mattinas on Delaware ive never had an issue with there food and its...

My boyfriend and I were passing through Buffalo NY and wanted to try some well recommended pizza. We did some internet searches and picked this location based on positive reviews. The dining area was clean, and adheared to proper covid standards. However the reason for the 2 star review was the food itself.

We saw they had a daily special of a small cheese pizza and an order of 10 wings for about 20$. We decided to get that and added pepperoni and banana peppers, and picked garlic parm as the wing sauce. The total came to about 27$ and we tipped 5$ then went and sat down in the empty dining room. Once seated we saw from a table flyer that they had a special on Thursday's specifically that is the same thing for the same price but with a double order of wings instead of just a single order. We were a little miffed that when we ordered the girl who took the order didn't offer the upgraded special, but decided to just go with it since we didn't really need that much food anyway.

The food arrived and the situation unfortunately worsened. The wings were basically tasteless, with little to no seasoning. The best description of the taste would probably be oil. It didn't even really taste like chicken. The pizza was generously topped but also pretty bland, and far too greasy. Now we know grease on pizza isn't necessarily a bad thing, but there wasn't any good flavor to make up for the grease dripping down my hand as I ate.

All in all, pretty disappointing for spending $30. Once we left we both looked at each other and agreed that the Ma and Pop shop in our home town was far...