Burger King — Restaurant in Buffalo

It was a very trying experience to say the least. The breakfast coordinator needs to be retrained ASAP. My order was incorrect twice. First time she overcharged me for my oj. I ordered two,, she charged me for three. I told her I'll just keep it.

Then I'm checking my bags to verify order accuracy, and I noticed I wasn't charged for my two sandwiches. I go inside to try to reorder them. At that point breakfast has ended. And the product wasn't available.

This same bk coordinator (she told me she was the manager) started to argue with me. She says I should have checked the screen to verify that my order was correct. I told her nothing was on the screen to verify.

Then I said please remain professional. If you're the manager, then lead by example. She screwed up my order twice and I'm wrong? Not to mention she was rushing me through my order and had a terrible disposition the entire order.

Not smiling with her voice, no smile when I got to the window. No thank for the visit. Nothing, nothing at all. I even spoke to the actual manager about her. He said he would have a conversation with her. But as he and I were speaking, she comes up trying to justify her poor customer service skills.

I don't have to spend $40.00 on an order there. I could've taken that money and fed my household for a week!

We still are in the middle of a pandemic, and I'm fortunate to still be working, and so should she.

She needs to show some empathy!!! I came there today, because one of my sons wanted bk when he was done with his ENT appointment. I ended up getting my whole family breakfast. The sandwiches that she forgot to ring up was for my other son receiving treatment at Roswell.

Haven't had an experience like this in a while. But I will end things on a positive note. The two ladies at the counter were nice. The AA girl who gave me my shake was sweet. And the first girl who rang up my order was nice as well. She may have been of Latin descent. Very friendly and...

Let me say this, I worked at burger king as a teenager. I know how the customers, coworkers and just general environment can be. So I get it when some employees aren't jumping with joy to greet customers. However, I do ask that they treat me with respect which normally never happens. Yesterday Damonte at the drive through was just an absolute pleasure to deal with. He had an upbeat attitude, used manners, smiled and made my normally boring and sometimes dreadful experience an amazing and completely pleasurable one. I commend this young man for taking a not so exciting job with fairly low wages with stride. I wish more workers would understand that their misery just ruins not only the customers experience, but makes your day miserable. Making the best of your day is what gets you through it faster and with less stress and anxiety. Damonte if you ever want a very good job in customer service, do not hesitate to look me up online. I have a great paying work from home customer service job for you. You are a class act and you are 100% going places in life. Don't ever change for ANYONE, and tell your parents they...

Was out in Buffalo for an appointment for my daughter. Stopped here to grab some breakfast. Got stuck waiting in the drive thru line for 15 minutes. Then when it was my turn to order, I was told just a moment. Waiting 5 more minutes and was told "just a moment" again. Waiting about another 5 minutes, just to tell them it was a mobile order. Pulled ahead, and cars that had ordered 20 minutes prior were still waiting for their food. We all sat there for another 10-15 minutes. That's when everyone just decided to drive off. So I pulled up to the window. They gave me my Cokes, didn't give me my water. I thought they may have been short staffed but there were at least 4 workers that I could see. All leaning around and chatting it up. I waited another 10 minutes until I had to leave or I'd miss my daughter's appointment. So all of that waiting, about 40 minutes in total, just to not getting anything but a refund. I always try to give people the benefit of the doubt, but this place was absolutely ridiculous. Someone needs to go in there and clean house, hire a whole...