KFC — Restaurant in Buffalo

This place is a complete joke. This is the second time I’ve picked up food from there, and it will be the last. First, the place is FILTHY. Trash overflowing, litter and debris on the tables and floor, floor by the pickup area was so sticky my foot came out of my shoe! And the service…worst ever. Bunch of people waiting for their food, some were delivery drivers, others were just regular customers who had ordered pickup. One lady said she had been waiting 30 minutes. I waited 10 minutes before anyone even acknowledged me or asked for my name for pickup. I saw a man at the register walk in shortly after I arrived. By the time I left with my food, he hadn’t even been acknowledged, or waited on. When I finally was able to give them my name, I was basically met with a blank stare, followed by an eye roll, followed by the slowest walk ever to the takeout area. She picked up the bag from the shelf and basically tossed it on the counter just out of arms reach. I said, “is that mine?” She just pointed to the label on the bag. When I asked for the drink that comes with it she said, “that doesn’t come with a drink.“ I said, “well, it’s a meal, so yes it does. I ordered an iced tea.“ She said, “oh, that’s why. We don’t have any iced tea.“ And then she walked away. I stood there for another five minutes to see if they were going to offer me a different drink, but she literally disappeared into the back. I went out to my car, got my water bottle, and came back in and filled it up with my own drink. Nobody even was paying attention. Everyone was in their own little world with their AirPods in. When I got back out to my car, I opened my bag and the food was cold, my fries were soggy, there was no biscuit, and instead of the breast that I ordered, I got tenders. Cold, dry, hard ones at that.

This experience has turned me off KFC for good because the other KFCs in the area aren’t much better. Colonel Sanders be rolling...

I love KFC but this location is the WORST! Literally every single time I go here they either mess something up, or forget to give me something. On top of that they are extremely slow to get people's orders out. I was in the drive thru for 20 minutes, sometimes it's faster than that but usually I have to wait about 20 minutes, sometimes even a half hour! They run out of everything.. Ice for crying out loud! This is a KFC taco Bell location too and they have the same hours and there's been more than once where they decided to stop servicing over an hour early! They stop cooking when they feel like it it's ridiculous! Drive to another location because you will not be happy. I live down the street and sometimes I even want to drive...

I specifically ask for original they gave me crispy. My husband has missing teeth and can't eat crispy so he didn't eat. The chicken looked burned and old not fresh at all. I ask for drumsticks four for my kids they don't eat breast or thigh so they didn't eat. I live downtown went all the way to south buffalo to your location for food I'm not going to eat. I will never go there again. Spent my gas and my time and extra money I didn't have to spend to buy more food somewhere else. Thanks for nothing KFC. I'm soooo pissed off right now.The sides were dry mash potatoes were watery, the Mac n cheese was dry and hard looked old and the biscuits were hard as a rock. I didn't bring it back because I was so pissed it went all to...