McDonald's — Restaurant in Buffalo

On May 15th at 9:30 PM, my partner and I attempted to go into the McDonald’s at 441 S Craig St in Buffalo, TX. The lobby door stated it closed at 10 PM, and one door was propped open with a wet floor sign. As soon as we stepped inside, we were aggressively shouted at by an employee named Kelly Brown, who told us the lobby was closed.

We pointed out that it was only 9:30 PM and that the sign said 10 PM. Kelly said they close early so they can clean, despite a table of six people still sitting and eating in the darkened lobby. We calmly asked if we could just use the restroom and were rudely told “no,” followed by a scoff. When I asked for her name, she refused to give her last name until asked 3 times, and instead told us to go to the Pilot down the road and located off several amenities they have.

No manager was made available, and the entire experience felt hostile, dismissive, and entirely inappropriate for a national fast food chain. If McDonald’s cares about customer service and professionalism, this kind of treatment should be addressed.

Note: I would’ve totally been okay if she requested us not go in because she was working on closing or cleaning tasks even though we went in 1 1/2 hours before closing. However, instead of communicating she was extremely rude and demanding. She also straight up lied and admitted to it about lobby hours. It’s not a big deal to complete closing tasks early but the hostility from the start was not understood and unnecessary. Again we would’ve respectfully left the restaurant had she communicated she was trying to...

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