Tim Hortons — Restaurant in Buffalo

The blonde woman is very rude every time I go which isn’t often because of how rude she is to African American customers. I asked her for a straw just 1 she tells me while rolling her eyes “the lids have sip openings on them You don’t need a straw”…. Like Why are you being difficult over a straw! She doesn’t wear gloves and has to use the palm of her hand to press on the lid where she expects me to put my mouth. Terrible customer service. If you see the blonde woman working, RUN!

8/4/23 7:30am It’s been a year I came back to see if service has changed. It hasn’t. Today I went and asked for a warmed croissant with butter. (Just warm because I didn’t want the worker(same blonde woman) to have to do to much with cutting and adding butter) so I simply asked for it to be warm. She says “they were just made 20 minutes ago so it’s already warm… I don’t argue I just say ok and ask for butter. She goes “.well it’s already a buttered croissant you don’t really need butter” im so confused because I thought I was paying for what I asked for not what she wanted me to have🙄. This is definitely the last review from me because I will...

The person who works this location never appears to want to be there, and often comes off as though you are an inconvenience for wanting to order things. They informed me that they do not serve bagels after 1pm (even though they have them, and are open until 2pm). Not sure if this is the employee just not wanting to prepare/serve them or if it's franchise policy to stop serving certain things before closing time. Either way, if seems unprofessional. They also don't serve customers who need decaf coffee after 12pm, even though they have it available to make, and it's a full two hours before their closing time. Again, not sure if this is just the employee not wanting to make it or if it's franchise policy, but regular coffee is available until 2pm/closing, and decaf customers go unserved/unconsidered after 12pm. Unprofessional. No apologies or kindness shown by the employee when I was told these things were unavailable, with no good reasoning behind it offered to me either. Poor customer service,...

If I could give the customer service a negative number, I would. I just spoke with Management and hopefully something will be done. The employee who is blonde with glasses is the only person who I've seen working in the Larkin Building Tim Hortons since I started my job 4 years ago. She does have customers that she is very friendly to, a lot of regulars but for the other people she is downright unapproachable. There is never a greeting or a salutation. Just "What do you need" with no other conversation. If I say have a nice day as she hands me my items I get absolutely nothing in return. This is a massive building with tons of businesses, and I'm sure this Tim Horton's does very well but if they wanted to do better they would encourage their employee to display some adequate customer service skills, it really...