Tim Hortons — Restaurant in Buffalo

Just beware if you 1. Place a mobile order 2. Go there in the afternoon. The morning staff seem to be in tip of their game more than the afternoon staff. I have placed approximately 7 mobile orders for pick up at this location. I like mobile orders because my payment is saved, I like to earn points, and I like to just run in and get out without waiting. I typically place the order for ASAP (you have the option for 5 mins, 10 mins, etc) and give them about ten minutes before I show up. Only once was my order ready on time and waiting. I finally ordered for ten minutes out, gave them an extra five minutes after that, and they still had not even realized that a mobile order came in. More often than not, they haven't even started my order yet. Why even offer mobile ordering if you're not going have the order ready? Today, I placed an order knowing it wouldn't be ready when I got there, but I had the time today so I figured I would just show up and wait for them to make it, like always. The store was NOT busy in the least. The staff were all talking casually to each other. No one was hustling. I went to the mobile order counter and stood there for ten minutes. Not a soul acknowledged my existence. I finally went up to the register and told them I was picking up. They made it right then and there and I left. When. I opened the order and tasted my drink, they screwed it up. So not only did they give bad customer service, they couldn't bother to make the order correctly. Unacceptable. So if you are reading this, please take this review into consideration before buying from this store. I'm pretty much done with this location, as there are other locations nearby where the customer...

I wouldn’t even give this place one star due to the extremely rude and disrespectful manager a young dark skinned gentleman with thick hair I had a run-in with him also at the Harlem Road location he is extremely rude and disrespectful I was at Harlem Road a few days ago and they didn’t have a blackberry mint refresher so that was fine I asked for strawberry lemonade they didn’t have that I asked for a regular lemonade they didn’t have that they didn’t discount my drink didn’t offer me anything in return for not having anything that I asked for and he was extremely rude to me and then again today I came to the one on Bailey and William and here is the same manager yells yo out to me because I apparently to him was taking too long looking for my bank card the worst chicken Panini that I’ve ever had there was hardly any chicken on it and it was all slap together in the middle it wasn’t even cut in half the edges were dry as a bone. And for a sandwich that cost almost 6 dollars that was a joke and the same manager was just standing there staring at me that just yelled yo to me out the window because I was digging for my bank card and asked me what the hell was taking so long Probably one of the most disrespectful young gentleman I’ve ever seen in a food establishment who talks to people that way very disappointed in your services because the Tim Hortons food has always been very good and the drinks hope the service gets better You’re losing customers with...

This Tim Hortons needs to work on its customer service skills and how to treat people. Each employee seemed to be in there own world with the exception of the young working the drive thru, this morning between 9 am- 9:30 am. The other employees seemed none to happy to be there or do their job. Each one had a bad attitude and terrible demeanor. The atmosphere was very unwelcoming. I witnessed them hassle a customer coming to use the restroom for 10 minutes straight about having to make a purchase before they would give them the key to use the restroom. It was obvious this woman was some sort of nurse as she had her on scrubs, got out of the car and rushed in, but the most disappointing part was that this young lady did not speak or comprehend "English" very well and it was apparent. This lady danced around for 10 minutes straight pleading for the restroom key almost urinating on herself. The older lady behind the counter hassling her seemed to get pleasure seeing this woman plead and beg to use their restroom. I wish I had recorded this debacle, but that would have just made the woman's embarrassment worst. The staff of employees that worked the morning shift today May 30, 2024 around 9 am need...