Wendy's — Restaurant in Buford

We have been coming to this Wendy’s since we moved here and never had any issues, as we usually go through the drive-thru. My daughter really enjoys Wendy’s and eats it almost every day during the school week. On weekends, we normally eat barbecue, but due to limited time we decided to dine inside Wendy’s instead. The moment we entered, it was hot inside with no air conditioning, but we went ahead with our order.

When my husband asked for barbecue sauce after we had already placed and received our order, we were told it would cost $0.50. At first, I thought it was a joke, so I went up to the counter to ask for some. I wasn’t going to use my card just to pay $0.50. An older white server was willing to provide the sauce, but one of the Hispanic employees said no. That same employee then began going back and forth with me about their new policy. I don’t have an issue with a new policy, I understand rules change, but I did have an issue with her rude attitude and the way she handled it.

I told her I didn’t want to continue speaking with her because of her nasty attitude, and another Hispanic employee jumped in. Eventually, a male employee told one of them to go to the back, but the other continued arguing with me. He eventually gave me the sauce, but by that point I had already lost my appetite from how poorly I was treated.

The way the employee responded mocked me as if I was too poor to pay $0.50. It was obvious she didn’t care about my point of view and just wanted to be rude. While sitting with my family waiting for them to finish eating, the same employee continued speaking to another worker and said, “Over $0.50?” clearly mocking me again. That was insulting and humiliating. As an African woman, I believe if I had been white or Black American, I would not have been treated this way. Instead, they heard my accent and chose to mock me for asking for barbecue sauce.

At that point, I asked for a refund. The male employee called the manager and explained that I hadn’t touched the food and that the refund was warranted, so they gave me my money back. When I spoke with the manager, the first thing he said was that the employee was “just doing her job,” instead of acknowledging my frustration. Only after I explained that it was not about her doing her job but about her poor service. He then said he would talk with her. Still, there was no apology nor acknowledging the way I was treated, which showed me exactly why the employees feel they can treat customers this way.

Poor management leads to poor employees, and this was a clear example. This was our first time dining inside at this location, and it will be our last. We’ve always had a better experience at the drive-thru, but after this, I will be taking my...

Just had the most unprofessional experience at this location. We ordered food via drive thru as we specifically asked for a PLAIN chicken sandwich due to allergies for my son. It was incorrect so we had to get back in the drive thru line and when we pulled up to the window we were greeted with rudeness by the women in the picture below saying "We just got a $200 order you need to pull around and wait 15 minutes no more orders" we attempted to tell her we don't have an order that we just need our correct plain sandwich and before we could say anything they slammed window in our face and one lady told the employee don't open window or talk to them prior to allowing us to ask for the sandwich. I am beyond angry and disappointed. I will never support this location hire some professional staff perhaps and if they don't like their job...

I was really disappointed recently I had bought a burger and the bread and meat was rock hard and I was almost home when I noticed so I tossed it. A few days later I tried again and same happened and I came back through the drive-thru and they replace my burger but instead of a double they gave me a single with a brand new bun and when I called about it having less beat the manager told me that they've been having problems with bread but the girls knew right when I pulled around that the bread was way too hard to eat so I came back she took my name I came back a couple days later she said she was going to replace a couple of the burgers and then when I gave him my name they said that I never talked to a manager so they had no willingness at all to rectify the situation or to take any kind of accountability for the horrible food...