Three Sisters Coffee and Tea — Restaurant in Burbank

"Welcoming atmosphere." Yeah, right. I've been to the coffeeshop a few times and my experience has been lackluster, to say the least. The matcha is decent but extremely inconsistent. I know I am in a cafe located in the heart of Burbank, so my expectations for good matcha are low. At times, I have been pleasantly surprised, but recently, I have not enjoyed my time there. My biggest issue is the customer service—or lack thereof. I try not to complain or demand as I don't want to come across as a "Karen". However, my recent encounter left a bad taste in my mouth. I came by today approximately 30 mins to closing time, the place was thinning out, and lots of tables were available. The cashier acted rudely, to say the least. It's not a personal attack but just an observation. She was unfriendly and barely looked up at me. The only time she did look up was when I answered her in the same off-putting tone, essentially matching hers. I don't believe "the customer is always right," as it's untrue and often is used to coddle demanding and rude customers at the expense of the employees. However, I did not act rudely towards her; therefore, it did not warrant a rude interaction. The drink was also unpleasant. I ordered matcha with cold foam, and there was BARELY any foam + it was an extremely diluted and sweet matcha. I point it out because I've ordered this drink before, and it was quite good. Maybe it was because I came less than an hour before closing time, which I try not to do at any businesses. However, this was not an isolated incident. There was another time when the person taking my order acted unnecessarily rude as well. While I am not the most chit-chatty person, I always greet and make small talk. The times I've gone and the owners were working have been pleasant; the other times, they have not. I recommend coming for the coffee IF you're in the area and have nowhere else to go. This is NOT a going-out-of-your-way spot. Skip this place if you want to study, as there's minimal space with outlets and it's cramped. It's a charming place, I suppose, but not worth the $9 dollar matcha, limited parking, and incredibly rude staff. Ridiculous. There are better places in the valley with quality matcha at a reasonable price.

This place is mediocre at BEST. I definitely won't be returning!

EDIT: Your staff has multiple complaints regarding poor customer service. I can see you make no effort to change it. I never once stated it was a bad place and should not be visited. As I did state, I have gone MULTIPLE times because it's a charming place nearby with occasionally good matcha/coffee. However, the inconsistency is my biggest issue alongside the unpleasant staff. For two drinks, I spent $20. I think people who consider coming by have a right to know. I did not intend to "publicly tear down" a small business, however if that is how you received my honest review--that is not my problem. I greeted your staff with a friendly tone in the beginning, but their lack of acknowledgement was uncalled for so I responded with the same tone. I don't expect pleasantries 30 mins before closing time but that DOES NOT warrant a rude reception. Other customers came after me closer to closing time and were received better. I do agree, I should have voiced any concerns about my drink but I was made to feel uncomfortable and unwelcome--why would I return? I don't want a free drink, I want to be treated fairly. Again, this interaction was not an isolated incident, it has occurred multiple times. For that reason, I felt compelled to leave a review because I've given this place the benefit of the doubt. I enjoy supporting family run small businesses but that does not exempt you from criticism. It also does not mean I can't share MY personal experience. Your response is disappointing and telling on how you poorly run...

Three Sisters, Coffee, and Tea in Burbank is a hidden gem that offers an amazing and cozy atmosphere. From the moment you step inside, you are greeted with a warm and inviting ambiance that instantly makes you feel at home.

The interior of Three Sisters is beautifully decorated, with comfortable seating options and charming decor that adds to the overall cozy vibe. The soft lighting and soothing background music create a relaxed and peaceful atmosphere, making it the perfect place to unwind or catch up with friends.

Now, let's talk about the star of the show - the coffee and espresso. Three Sisters truly excels in this department, as their lattes are simply fantastic. Whether you prefer a classic latte or want to try one of their specialty creations, you won't be disappointed. The baristas are skilled and passionate about their craft, ensuring that each cup is made with precision and care. The coffee is rich, flavorful, and expertly brewed, leaving you craving for more with every sip.

In addition to their coffee, Three Sisters also offers an impressive selection of teas. Whether you're a fan of traditional black tea, herbal blends, or unique flavors, you'll find something to suit your taste buds. The teas are of high quality and brewed to perfection, providing a delightful alternative for those who prefer tea over coffee.

What truly sets Three Sisters apart is the exceptional service provided by the friendly and knowledgeable staff. They are always ready to assist you in choosing the perfect drink and are happy to answer any questions you may have. Their passion for coffee and tea is evident, and their enthusiasm is contagious.

Overall, Three Sisters, Coffee, and Tea is a must-visit for coffee and tea enthusiasts. The cozy atmosphere, combined with the excellent coffee and espresso offerings, make it a perfect spot to relax, socialize, or simply enjoy a delicious cup of your favorite beverage. Whether you're a local or just passing through, Three Sisters is a place that will leave a...

MY FAVORITE HOME AWAY FROM HOME

Nestled in the heart of Burbank, Three Sisters Coffee and Tea truly embodies the essence of a home away from home. Upon entering, the inviting aroma of freshly brewed coffee envelops you, setting the tone for a cozy retreat. This charming spot distinguishes itself not just with its high-quality brews and bites, but with an atmosphere that exudes warmth and a welcoming spirit. The interior is thoughtfully designed and is the perfect environment to unwind, work, or catch up with friends. What truly sets this coffee shop apart is its people. The staff are exceptionally friendly, remembering regulars by name and their favorite orders, which adds a personal touch that is often missing in larger chains. Their attention to detail and genuine smiles make every visit delightful. The owner, Kristin, is often present and takes the time to mingle with guests, ensuring everyone feels welcomed and valued. Her passion for coffee and community is evident in every aspect of 3 sisters, from the carefully curated local art on the walls to the community events hosted in the evenings. The coffee selection is impressive, featuring both classic blends and innovative concoctions that cater to all palates. Whether you're in the mood for a robust espresso or something uniquely flavored, 3 sisters delivers with quality and creativity. The pastry menu complements the drinks perfectly, featuring my favorite, delicious vegan cinnamon rolls amongst other savory treats. In summary, 3 Sisters is a jewel in Burbank. It stands out not only for its exceptional coffee and food but for the warmth and kindness that define it. It’s a place where anyone can feel at home, making it a must-visit for locals and...