Pho BT — Restaurant in Burien

Visiting from Eugene, OR. My daughter just finished a full, hard fought club soccer game against OL Reign. I was hungry for lunch, so I was looking for a lunch spot near the field, and this Pho spot caught my eye on Google maps. There were some positive reviews, but what caught my eye were the negative reviews. Haters gonna hate. Would they deter me? No. So I wondered the side streets while gauging my daughter's interest in some warm broth with noodles and protein. She was open to it, and as I ended up on the main street, I saw a ghetto looking strip mall with just that Pho spot that caught my eye. Understanding from the reviews that it was run by a couple and seeing the setting, I knew I'd be in for a treat. When I walked in the door, we were greeted authentically and pleasantly. We were sat promptly upon answering that we intended to eat there. My order was taken quickly, and as soon as we were ready. Did I dare ask to use the restroom that the sign on the door boldly read was not for public use and appeared locked with a padlock? I asked and was assured it was not locked. It wasn't, and it was very clean. By the time I got out and my daughter and I commented to each other how nice they were, our food started coming out. The Banh mi was crisp, warm, and tasty. The fried spring roll was delicious. The pho was huge and amazing. My daughter and I doctored it up to our liking and enjoyed it. We paid and tried tidying our mess to be interrupted and assured they would take care of that. My daughter can be picky, but she loved this place from the authenticity to the tasty food. We left stuffed, happy, and with a memory of a pleasant experience. Oh, the prices were very reasonable, I'd say affordable....

We went about 8 months ago with horrible non friendly rude service from Owner/Cashier/Food Taker. Just incase he had a bad day and not to judge him, we went back today to give him another chance.

Today was worse. He threw the menu at me (another review complained about the rude throwing things at them also) After paying, he also threw my card, pen & receipt at me. I looked in my bag & container to find no sauce for my pho. I asked for containers of hoisin & sriracha sauce (which most other vietnamese restaurants have made up). He threw me one little container for me to fill. I asked for a few more so I could have 2 of each sauce for my Lg pho. He threw me one more and said he was out.

I ordered with 1/4 noodle and adding veggies which I paid $2 extra for and only rcvd 3 sm slices of carrot, 2 sm pcs of bok choy and 2 sm pcs of broccoli.

UNBELIEVABLE...CHEAP, RUDE A$$!!

If you want to waste your money AND be treated so poorly, then I highly recommend this place.

BTW, I called him to talk about our two experiences and he...

This is the BEST pho I’ve ever had! Pho is my favorite food and it became that all thanks to Pho BT. I want to say, those whining about “poor customer service”, this couple runs this joint BY THEMSELVES 7 days a week and often on holidays. They work so hard and make unbelievable food. Maybe it’s because I’m in there so often but I find the couple who run this place (again, by themselves 7 days a week!) to be quite friendly. Throw them a smile and greeting and it’ll be returned. They kept us going during the pandemic and we still get their food once a week. It’s safe to say that we’re regulars. The prices are great, too. We’re also huge fans of their vermicelli bowls, spring rolls and bahn...