Arby's — Restaurant in Caldwell

We went with our High School VB team to eat after a game. We had a hankering for Arby's after our last away game and couldn't find any with the dining room open. This one did. Awesome - or so we thought. We walked in - and I was the first of about 25 people coming in - and I could see the dirty looks going back and forth amongst the workers (you know we can see you, I thought). That wasn't just two workers, that was about 4-5. We hadn't even ordered yet and they made an announcement that they were out of roast beef. Yes, you heard that correctly. Arby's.... Out of roast beef. Well we stick it out and everyone FINALLY got the different orders in which seemed to take quite a while since they left only one register open and never opened a second register. Now our whole group ordered and there were people at the end of the line that didn't get the memo. They ordered roast beef.... And magically it was in stock again. Like REALLY? I mean come on. I would not have thought anything about it ( a fluke, right?) except last year for basketball we had come to this same Arby's (not I but some of the same people) and the exact thing happened to them. So apparently the management at this restaurant finds it fun to throw the "out of roast beef" comment out there when groups come. Rather dispicable in my opinion. I find the manners and actions of this restaurant to be very unprofessional and childish to be honest. Not a good representation of the Arby's chain for sure. I usually try not to be scathing in my reviews but this place was unprofessional and deserving to...

Have eaten here several times when passing through the area. Food and service were always good, until yesterday. The young lady that took my order acted like she didn't care wheather she did anything or not. She placed one sandwich in the bag then walked off. I sood thete almost 10 minutes before a young man came from the back and ask were she was. I told him she had just walked off. He completed the order but when I got to the table it was incorrect. I returned to the counter wherr she continued to wait on other customers and ignored me until another customer spoke up. She finally came over and replaced one sandwich but the other was still wrong. After telling her again she replaced the other one. Back at the table again, one sandwich was still wrong. Double roast beef didn't have enough roast beef on it for a classic. Disgusted I went ahead and ate it. The place was not that busy, there is no excuse for this only that some people apparently want a pay check but don't cate about...

I rarely go out the way to complain on reviews, but this place certainly justifies to do so. The customer service wasn't the cashiers fault because he was only doing what the manager instructed them to do. I went in to order and decided to get their special 2 for $7 or 2 for $7.50. I can't remember the cost. The sandwich is called the Americana. Never had that before, but after I heard what comes on them, I asked not to have some sort of sauce (maybe burger??? sauce) the name is not important. I did not want that sauce, and I did not want the lettuce. The cashier told me they were only allowed to remove 1 thing off the sandwich per their manager. I asked him to repeat it. I said well nevermind I'll go...