China House — Restaurant in California

On 2/14/23 my wife had to call several times to get someone to answer. When they finally answered she was put on hold for 10 minutes (on the counter). She kept saying “hello” hoping someone would check the phone. After 10 minutes the employee hung up the phone without checking if someone was on the line. My wife called back and was able to place our order and was told 45 minutes. I arrived in 45 minutes to pick up our order. After 20 minutes of excuses and telling me my order was next, I set my timer for 10 minutes. During this time, I heard the employee telling other employees not to worry about the customers since they are “emotional” because it’s Valentine’s Day. My timer goes off and I walked out of that place for the last time. I have never felt so disrespected and not valued in all my life. Not even a call back with an apology. This place has changed in the last about 6 months. Food quality has dropped but we’ve tried them again hoping things would improve and now this. A note to this business and its owner…bad news spreads exponentially faster than good news (Customer Service 101). In one day 20 people have heard our story and now this post. I hope your experience is better than ours if you...

I went in at 1 pm on Tuesday, for the first time. I ordered the #21 Glass Noodle lunch special with all the meats. I was the only person in there, so the service was prompt. The waitresses was very courteous. After about ten minutes, she brought out my plate with a smile. As soon as the plate was set down before me, I could tell that half of the meal was going to be bad. The rice was grey. Obviously burnt. I still tried a bite to be sure it wasn't a seasoning. It was burnt. It tasted like a burnt pan and there were chunks of char throughout the rice. The noodles, however, were delicious. All of the meats tasted fresh. Even the shrimp. The lunch special also came with hot and sour soup, and an egg roll. Those were tasty, as well. I was only able to eat half of the glass noodle portion on my plate, so I got a box for the rest. The waitress brought me a to-go menu with my check, stating that I can take it with me for future orders. I left the paper menu and half plate of blackened rice on the table. I...

We entered the restaurant and all the tables were vacant. However the server told us they were full and we would have a long wait if we wanted to dine. We asked why the wait and she said in a very snippy manner that diners were coming. She said we could sit down and wait. We sat at one of the many vacant tables and the server ignored us for approx. 10 minutes. In discuss we called the server to our table and asked when our order would be taken and told her we could dine across the shopping center if she did not want to take our order. She then replied, “Why don’t you do that.” We immediately departed with the intent of never returning. Would not recommend China...