Northridge Restaurant Penn Valley — Restaurant in California

Absolutely terrible experience. My boyfriend and I have gone to this place many times, and each time, the service and food quality was worse than the time before, but we kept giving them the benefit of the doubt and tried to make excuses for them like “it’s busy” or “they’re close to closing”, but this time was absolutely appalling and there will not be a next time. Upon entering, we were told that, because it was Mother’s Day and they were “busy”, it would be about a 45 minute wait for the food. The restaurant was not nearly as busy as we’ve seen it before, but we were understanding and didn’t mind waiting. The first time the waitress came to ask for our order, we asked if we could have a little bit more time to decide. We then didn’t see her again for over a half an hour. We placed our order and waited about another half an hour for it to come out, which wasn’t terrible. By this time, we had both finished our drinks and tried very hard to get a waitresses attention so we could ask for refills, but we weren’t able to get our drinks refilled until shortly before we left. I got a chicken tender salad, and the chicken was almost to salty to eat, especially without anything to drink, and my boyfriend ordered a California burger that was bland and soggy with grease. After we got our food, a couple came in and was told by the waitress that they were closing in 10 minutes and they might not be able to serve them. My boyfriend and I were confused because it was 7pm and the restaurant closes at 8pm. The owner then came out and told the couple that they were closing the kitchen because they ran out of food. The couple told them they just wanted salads and the owner said that would be fine. After we ate a bit, my boyfriend told the waitress that he understood that the kitchen was closed, but asked if he could possibly get a root beer float. The waitress said that that should be no problem, but she would ask the chef. She came back a while later and told us that the chef “didn’t want to make a root beer float” but she could get him a bowl of vanilla ice cream and a cup of root beer so he could make one himself! We were confused and annoyed, but we decided to just get two small vanilla “sundaes”. It ended up just being a scoop of Dreyer’s vanilla ice cream. The two bowls would have been $6, but the waitress only charged us for one “just in case (?)” Once we finished our desert and paid, the couple still had yet to receive their salads, and another family, who had ordered their food before they closed the kitchen, at this point about 30 minutes ago, were told that they couldn’t make their food because they didn’t have chicken, and the owner got angry at them for being upset by this. Overall horrible customer service and terrible food quality...

As a volunteer firefighter and a human being, I am absolutely disgusted by your actions. And by the way, what you did is ILLEGAL!!! From the California Labor Code:

230.3. (a) No employer shall discharge or in any manner discriminate against an employee for taking time off to perform emergency duty as a volunteer firefighter, a reserve peace officer, or emergency rescue personnel. (b) Any employee who is discharged, threatened with discharge, demoted, suspended, or in any other manner discriminated against in the terms and conditions of employment by his or her employer because the employee has taken time off to perform emergency duty as a volunteer firefighter, a reserve peace officer, or emergency rescue personnel shall be entitled to reinstatement and reimbursement for lost wages and work benefits caused by the acts of the employer. Any employer who willfully refuses to rehire, promote, or otherwise restore an employee or former employee who has been determined to be eligible for rehiring or promotion by a grievance procedure, arbitration, or hearing authorized by law, is guilty of a misdemeanor. (c) Subdivisions (a) and (b) of this section shall not apply to any public safety agency or provider of emergency medical services when, as determined by the employer, the employee's absence would hinder the availability of public safety or emergency medical services. (d) (1) For purposes of this section, "volunteer firefighter" shall have the same meaning as the term "volunteer" in subdivision (m) of Section 50952 of the Government Code. (2) For purposes of this section, "emergency rescue personnel" means any person who is an officer, employee, or member of a fire department or fire protection or firefighting agency of the federal government, the State of California, a city, county, city and county, district, or other public or municipal corporation or political subdivision of this state, or of a sheriff's department, police department, or a private fire department, whether that person is a volunteer or partly paid or fully paid, while he or she is actually engaged in providing emergency services as defined by subdivision (e) of Section 1799.107 of the Health and...

New owner? I called in an order for BEEF RIBS....the young lady that took our order did not know the difference between beef nor pork ribs....When we called in the order, we asked her 4 or 5 times if they were BEEF RIBS....each time we got a YES....since we cannot find BEEF RIBS in a restaurant, I ordered a large order...When I arrived 6-20-2020......6:pm....I was given my order at a table outside of this restaurant, was handed 6 very small containers...I knew they could not be BEEF RIBS. being the boxes were so small...The owner came out...he told me this is what I ordered....I responded with NO IT IS NOT, we ordered BEEF, the cook told us YES THEY ARE BEEF....He asked me what is he going to do with $88.00 worth of ribs now??? I told him to TAKE IT OUT OF YOUR SO CALLED COOKS PAY....!!! He and I went around and around, and YES others were standing around waiting for their orders....what he was waiting for was for me to agree to pay for them anyway.....or make him an offer for the ribs...NO, it is not what I ordered, I want my money back....I got my money back, will NOT eat/order there again. I would like to add....no matter WHAT restaurant you place a take out order through....OPEN THE CONTENTS before you leave....I am willing to make a wager your order...