Five Guys — Restaurant in California

I would've given zero stars if it was possible. I'm just moving back to Sacramento from Arizona and prior to coming to this location I've only had outstanding service from the Arizona locations. I came to this location for the first time last week and ordered a large Cajun fry and received a small regular fry. After calling back 3-4 times and getting the dial signal as if I were calling a fax machine, someone finally answered and agreed to replace it in my next visit. I agreed to give them another try tonight as they also needed to replace my fry and not to my surprise I called and got the fax machine nice again. After trying about 4 times someone finally answered and said they were transferring me to the front. When they did someone answered and immediately placed me on hold. After holding for some time someone came back and then asked me to hold. I held for about 3 minutes and then someone came back again and said that the cashier would be with me shortly. By this time I'd made it to the store and could see inside. I seen that they were definitely not busy and there was no reason as to why I was on hold. As I'm parking someone picks up the phone and hangs up. At this point I go into the store and proceed to order my food, and to my surprise they didn't have anymore bacon..... How is it that your most popular item on the menu requires bacon and you have none???? I also just went to grab some ketchup and the tray that holds the ketchup has old crusty fries in it. They also gave me a pay of my food and are now telling me that I have to wait on the fries because they don't have any cut at the moment. So you're telling me you had enough for the two little fries but not the regular? Now the food will be cold and soggy by the time I get it home. THIS IS...

I like to try new things when it comes to burgers and was very exciting to try their burgers. But in the end very very big unsatisfied. When got home opened the bag and all I saw first was a piled of dark old soggy fries on top of the burgers that it looks like they haven't been changing the oil in weeks and that looks like the fries were about to be thrown away but somehow have been giving it to us #untidyBagging. The burgers were greasy and messy that it made the buns soggy and I can't even eat my burger properly, I ate what I can until when i got into the center and it was pink than I stopped eating it. My partner ate his patty and everything but lefted out the bun cause it soggy. I used to work in a fast food restaurant so I know how burgers, fries and other things are supposed to be like. Last thing but least I heard that if it's older employees they make it the right way and if it's young employees they do whatever. The time when we went there it was...

Horrible. Ordered two burgers bacon and cheese, large fry and large drink. Got burgers, perfect to the order but over sauced. Bun fell apart in my hands three bites in, same with the wife. Asked for light salt on the fries got all the salt they had ti offer, before getting the food we went to get the drink dialed in..their drink selector is empty but for a couple on very unwanted flavors. There are no other options across the counter for drinks, other than their drink selector machine, they have two. This is a giant Coke machine with multiple choices and flavors of coke products. The machine has a couple of options only, everything else is blacked out. Brought it to the attention of the lady behind the counter and she said "oh, yeah, we know", Didn't bother to tell us that there were 0 selections except for a couple when we ordered the drink, rather just charged us $4 for a drink cup we cannot fill....what is...