Jack in the Box — Restaurant in California

Normally I love this place but on Thursday night went around 11pm to get some food. Went to the window to pay he gave me my card back then said he accidentally charged an extra meal on the card. Asked if we can get refunded or what can he do. He said there’s nothing he can do at the moment but to come back the next day and there manger will figure it out. He gave me a napkin to write my name down. When I got home not only did they charge me for an extra meal I was missing a meal I ordered. So the next day I go back to see like the employee told me and the guy working there told me because my name was not written down on the paper that he had there was nothing he could do for me. I did write my name down on the napkin that the previous employee gave me. How was I supposed to know that there’s a certain sheet! Asked to speak to the manger and he told me he’s on his break and basically nothing he can do. So frustrating not only did they charge me for an extra meal I never got the...

Came here on our way to a fishing trip so it was early about 6am and the person that took my order his name was Jose and he was the manager. He looked stoned or really tired, when I asked to order lunch he said they’re not serving lunch right now and seemed very bothered my question if this was only at this location which he said yes. When I got to the Window he seemed bothered by me. Didn’t greet me only snatched my debit card from my hand. Then when I received my order there was items missing and I tried to call him but he waa no where to be found even honked and nothing. Another worker came out and said she didn’t know where he went. This is UNACCEPTABLE!! Specially when these people want to demand a raise in minimum wage but yet they can’t even have good customer service skills. How about you just go to school instead and do something with your life so you have leverage to ask for raises. This...

Horribly rude young men AND girls working here at the counter. They now have just screens to place your order AND pay. It was recently changed at this location and, after at least 5 minutes of standing there aI finally asked someone for assistance OR if they would take my order. The kid in the back just gestured at the front and grunted, "Yeah, you gotta do it on there..." I asked if I could have a hand since I am visually impaired. He sauntered up and went through the screen, making mistakes along the way. I said, "Well, I guess it's not THAT easy, huh?" We had trouble with my bank card and he said, " You don't got no other card?!" I said, "No" He shrugged, walked to the back and mumbled, "Well, I don't know, then." That's it I was so disgusted. I haven't been back. McDonald's is the only other quick place near me in Bonsall. And NOW, they don't have the opinion receipts, anymore?--...