Jack in the Box — Restaurant in California

On March 12th around 9pm maybe close to 10pm stopped by and went through the drive thru. Ordered Oreo Shake and mini churros. I pull up to the window in time to watch the employee make my shake. While he was mixing it some got on his hand. When he was finished mixing it he wipes his hand with a napkin then with the same napkin wipes the rim of the cup that has my milkshake in it. When he came up to the window I told him " You wiped your hands with the napkin then you wipe the rim of my cup. What's up with that?" I also added at the end. The employee then looked at me with a upset/bothered look but knew he couldn't B.S. his way out of it. He then asked, "Would you like me to make you another one?" I said, "YES." So then he made me another one. Point is be aware of the people who are making your food and hold them accountable especially when they aren't practicing proper food...

Great Drive thru service, Beast in So-Cal for sure..... A+++. ★★★★★. Great staff, always kind and on their game, never gotten my order wrong or forgot to give me ranch or ketchup, etc.... They usually remind me, lol. Very refreshing to see places operating like they did before covid and you had to beg for every straw and Bit of ketchup at most places.... Been going here since middle school after it opened so I've had friends work here, and been literally 1000+ times as I stopped to and from school almost every day and to have lunch after playing down in the Creek on the weekend with friends haha. Would love to see a little face lift/ upgrade to the place, it deserves to be the nicest Jack In The Box around...

This location REFUSES to make milkshakes after 11 pm. Every single time I come after I get off work, I am turned away and I end up driving all the way to lake forest JUST TO GET A MILKSHAKE. Once I ordered 2 shakes online 45 mins before they closed, and I picked up my order, got home, and realized I had 2 milkshake cups FILLED WITH ONLY SOFT SERVE. Tonight, while being refused my milkshake at 11:40, the older gentleman literally yelled at me that I come too late, and poured melting ice cream out the window splashing...