Jack in the Box — Restaurant in California

Best Jack in the Box !!! I've been buying fast food from Jack for decades. This Jack is the Best of all the Boxes bar none! From San Pedro to Paso Robles Ventura Las Vegas to Santa Barbara the one in Orcutt on Clark Ave at the 135 served the Best food prepared perfectly and hot ! I've been driving by for 5 years now and for some reason, I went by and this time, I decided "wait a minute I'm too hungry, I better go back", I'm not going to wait another twenty minutes to get to Jack in Lompoc. So I actually turned around on Highway 1 about 3 miles up the road and turned around and went back! Glad I did honest. The manager was training the new staff they were so busy getting quite a few orders but the drive the young kids didn't acknowledge the two other general ahead of me so I went and wash my hands and face. I came back they still hadn't gotten the orders. The three of us laughed. I figured I'd just go order in the Drive-Thru, just entire crew was focused on the drive-through orders! lol Good move, alignment quickly you order was taken without a hitch and correct change with receipt and a friendly smile with a cordial greeting. As the youthful employees handed me the bags of fresh food which filled the car with it's aroma. Fresh French Fries ! Better than McDonald's!!! I've never had a better friend I don't know what they're doing now what change to place but those are the best Jack in the Box french fries in McDonald's I don't even go to McDonald's because that's the only thing McDonald's has I would eat. They're better than in and out flies!!! I thought what are they doing these are great!!! Then outside drove further down Highway 1 I got the Buttery Jack out and Wham Bam holy cow ! I think they even had Romain lettuce along with the onion slice and cheese. It tasted better then Paso's #2 ... Was it because I was hungry? Nope! The buns had been toasted or something, everything was a bit different, and fresher. I was drinking Zero water so no sugar rush or any taste bud interference. The food was GREAT, Hot Fresh, and served with a genuine smile. By kids that were enjoying working 😊 I'm glad I turned around and went back.

PS The next night I hit Lompoc on H and was pleasantly surprised by the service and food again. Something good is going...

I rarely leave reviews, but my experiences with Jack in the Box have been consistently disappointing enough to speak up. The customer service is some of the worst I’ve encountered in fast food. Employees are often rude, inattentive, and seem completely disinterested in helping customers or correcting mistakes.

Just about every visit, my order has either been completely wrong or missing items altogether sometimes both. Whether it's forgotten fries, the wrong sandwich, it feels like quality control and attention to detail are completely lacking. What’s worse is that when I try to address the issue with upper management, I'm ignored I have put a complaint in and was told I would receive a call, and never did.

It’s incredibly frustrating to pay for food you don’t receive, especially when you’re on the go and don’t realize it until you’re already gone. At this point, I’ve lost trust in this location, and I can’t recommend it to anyone looking for a reliable meal or even basic respect as a customer.

Jack in the Box needs to seriously reevaluate their hiring, training, and customer service standards. Fast food doesn’t need to be fancy, but it should at least be correct and delivered with a minimum level of courtesy. Me and my family of six will be taking our business elsewhere...

I got off work at 1:00am Sat 6/25/22 & placed an online order from Jack's in Orcutt, CA. Google showed it was open until 2:00am. I went to pick up my order at 1:06am & the staff member at the drive-thru window said they are CLOSED. I told him I had JUST placed an online order & it's been paid for. All he said was "I'm sorry I can't do anything about it- you'll have to call tomorrow and talk to a manager to get your money back". I was going out of town, so I couldn't get my refund the next day, but I did go by there on 6/27 & told the manager what happened. He needed to see my online receipt. The only problem was the app wasn't working so I sat in the Jacks dining room for 15 minutes, trying to get it to work-to locate the receipt, but to no avail.. He did eventually give me my refund & he threw in a free soda. Jack-in the Box corporate REALLY needs to step it up & update the store hours of their franchises ASAP. THE experience was annoying & EXTREMELY INCONVENIENT. I emailed the company as this was my 3rd experience of this happening & no response yet. I do appreciate the manager at the Orcutt location trying to...