I really dislike giving 1 star ratings. The experience at this place was exceptionally terrible. First, when we arrived the host stated it would be a 20 minute wait. This was odd because the place was not busy and the tables were all open. We waited. While we were waiting, other guests were arriving and they too were told the wait would be 20 minutes. When it was time to be seated, all the guests that arrived after us were seated at nearly the same time as us. We were seated in an area that was empty the entire time and zero guests were in that area. The experience only got worse. First thing the server told us, "No meals with shrimp are available, we have no shrimp." When it came time to order beverages, they were out of any decent beers, on tap or in a bottle (they had no bottles whatsoever). I figured it's cold out, I'll order an Irish coffee, nope, the coffee machine is broken. I asked the server if they were closing down, she said no, the menu is like this due to COVID-19. So, this is December of 2021, most places, especially commercial restaurants, have got passed the whole "pandemic menu." Really, you do not have working coffee machines, shrimp or bottled beer because of the pandemic? How the heck is Popeye's still in business? Where could they have possibly procured shrimp from? So, we settle on food. We receive our food. I ordered some chicken pasta dish and my wife ordered fish tacos. The pasta dish was probably better than most prison food, so I suppose that is a win. The fish tacos had as much flavor as the oxygen we breathe in a pollution free environment. Outside of the texture, they had no flavor. Our kids ordered Mac and cheese and fish and chips. The Mac and cheese was decent, seriously not bad at all. The fish and chips were surprisingly large for a kids meal and did the job. When it was time to leave, we had to wait an incredibly long time for our server. To the point that my wife decided to walk around the restaurant to try and find some assistance so we could pay our bill and leave. First she asked the host if she could send the server over, the host said yes and then never moved from where she was sitting. Actually sat there and did not do a thing. Now, this little goblin of a human could have just said no, instead she said yes and did nothing. So, after about 10 minutes and still no visual on our server, my wife walked around looking for anyone that could help. At this point, we have been waiting for our check for 25 minutes and I am of the mindset that they must not want our money? Fortunately, my wife finds the manager and she finally brings the check over. Still never saw our server, rumor has it, she is still missing to this day. Did she ever really exist or did we just imagine the whole thing? The point of this is to say, if given the opportunity to eat here, I'd pass. The prices are expensive but you anticipate that for a place at Universal City Walk. This was just expensive for such a horrible experience.