La Casita Restaurant — Restaurant in California

I really wanted to like it based on all the good reviews. I was pretty disappointed unfortunately. We ordered a chicken burrito, a beef burrito. And an enchilada combo, as well as two root beer floats. All to go. When I walked in I asked for a menu to place a to go order. The host gave me a dirty look and handed me a menu covered in old food and wet salsa. Gross. When I was ready to order, a lady asked what I wanted. I told her my order and without ever looking at me, she wrote it down, said “twenty minutes” and walked away. I went outside and came back in twenty minutes and was given the total, which seemed higher than it should be, but I paid and waited for a printed receipt so I could figure out the discrepancy. I was handed a receipt with nothing but the total and when I asked for one with a breakdown he just pointed to where he wanted me to tip. Eventually I was given a receipt with the breakdown and noticed I was charged a $1 “to go” fee for each meal in my order. This was not ever disclosed to me and seems kind of shady. The food was meh. We couldn’t tell the difference between the unmarked burritos until we finally found a piece of chicken in one. We didn’t ever find the beef in the other. The root beer floats consisted of a tiny scoop of ice cream, covered by an entire cup of ICE and then some root beer poured on top. I have absolutely no idea why anyone would put ice in a root beer float, but we ended up spending $8 for two cups of ice covering inaccessible, inedible freezer burnt ice cream. We were given a straw and nothing else with which to attempt to eat it. My kids were very disappointed as this is a treat they don’t often get. Photo is of the “root beer float”, after my child dug out half the ice with his fingers trying to find...

I was in town for work and I went into the restaurant on Cinco de Mayo, looking forward to an amazing meal. This restaurant was suggested by a couple of people that I worked with. While driving to the restaurant, I prepped myself that since it was Cinco de Mayo there would be a long wait to get into the restaurant or to be seated. I was very happy to notice that not many people were in the restaurant and I was able to be seated right away. I immediately ordered a Michelada with Modelo beer. While waiting for the Michelada, I ordered the Albondigas soup and the red chili plate which included rice and beans. When the Michelada came to the table and I took a sip, I noticed that it just wasn’t right. It seemed like all they did was put the beer and Clamato in a glass. There was no garnish no Tajin on the rim. When the soup came out, it was not bad. Just needed some salt. Then the main dish came out with flour tortillas. I was very excited to try this. First of all, let me say, Mexican food is known for freshness and flavor. This meal did not include any of those. The chili in the meat was bland. The rice was bland. The beans were bland. I had to add salsa to everything to give it freshness and flavor. The chips tasted like they were there a while because they were kind of stale, They do not make their own fresh tortillas. The tortillas seem like they were store-bought. I was very disappointed and then as I was leaving, I realized the only Mexicans in the restaurant were the workers and me. Taco Bell would have been a better meal. I hope they step up their game...

I only write reviews when a place is especially good or especially bad. Unfortunately, this is the latter.

It's pretty apparent that zero care is given by the employees here. We were tossed our menus at the table and the person who gave them to us quickly walked away without asking if we wanted water and did not come back for a while. Not to mention the way one employee was rudely and loudly handling a phone order right next to us. Super awkward.

Got the smothered burrito and I believe it was Al Pastor. The meat tasted overwhelmingly of cloves, which is a bizarre and jarring flavor when expecting good Mexican food. Did not want to waste food so I forced it down with hot sauce.

After we paid, my friend realized that the receipt showed each item 4 dollars more expensive than the menu did. Looking at another review, apparently this is some sort of credit fee? If so, then it should be a flat fee or percentage, not applied per item. This alone makes it clear they are enforcing some arbitrary rule to rob people. Just change your menu prices and be done with it.

Obviously I am never coming back, but if you are currently checking to see if you want to come here, my recommendation is a...