MATTEO'S PIZZA & BISTRO — Restaurant in California

I think Pete or Peter helped me and I just want to say because of him they made a customer. I'm fairly new to the area and went for the bike shop next door (also great customer service i think Dave helped me) but saw this place and walked in to check it out. They have a huge wine selection and I don't know much about wine. He asked what I like and picked a few around that. I bought every one and even a few others cause I liked the labels. I had his first suggestion with dinner tonight and it was delicious. But beside that I decided to stay and eat because I overheard him describing a pizza to other customers. I got a Mendecino sandwich which was delicious. I ate outside and the atmosphere was relaxing. I went on a Friday and I'm excited to go back Wednesday for their wine tasting. I also briefly spoke with a woman who apparently is the owner about a plant outside (kangaroo paw). footnote She was incredibly friendly and I felt welcomed to observe the landscaping even though I felt a little weird because it's not a botanical garden crying out loud. Anyways if you're reading this and debating going here I'd say stop reading and go. Even if pizza and wine isn't your thing they have burgers and wings and a full bar. Beside that the service is top notch and you can't buy that. I'm so happy I decided to go to bike store instead of ordering on Amazon.

P.s. they have wines specifically bottled for this establishment. Peter told me I probably wouldn't like them since I said I like box Moscatos because it's sweet and east to drink... I'm getting it next time I go though. I already left with 7 bottles and I'm so excited to try every one. This place is classy but isn't pretentious about it. I work construction and had a day off this Friday, I feel completely comfortable going in work clothes wednesday so I can sample some of their wine selection instead of buying the entire bottle.

I was looking up the Google reviews while waiting...

I just got berated for not having my credit card ready for a pick up order I was trying to place.

Who the hell speaks to someone like that?

Then he acted flippant when I said I didn't want to order from someone speaking to me like that.

I am not a first time customer but I am a last.

Talk about speed running yourself out of a customer. Here is how the entire conversation went (pretty much verbatim):

I called and, after a couple rings, I got a voicemail telling me to go online to order or get details (the normal voicemail you get when someone is on the other line at a business).

I call back and get through:

Matteo's: Thanks for calling Matteo's how can I help you

Me: I would like to put in an order for pickup.

Matteo's: OK have your card ready. Can I get your first and last name?

(It's weird to be pre-empted for my card when last week I ordered a pizza the same way and paid at the counter no problem)

Me: Devin Carey

Matteo's: What can I get for you

Me: Can I get a Pepperoni Pizza

Matteo's: OK I am ready for the card

Me: sure one second (I had my wallet in my hand and was pulling the card out; not that I have to explain this because it's already absurd to begin with)

Metteo'S: YOU DIDN'T HAVE YOUR CARD READY! (Yes, he said it emphatically like I was a villain)

Me: What did you just say to me?

Matteo's: Nothing, nm, what is the card number?

Me: No, what did you just say to me?

Matteo's: I told you to have your card ready and you didn't have your card ready (yes he said this exact sentence to me)

Me: I am not going to order from someone who would speak to me like this

Matteo's: OK cool. (then he hung up).

That is how you speed run yourself out...

Disappointing at best. Loved the wine shop and their wine steward - we went there to check out a specific wine, and their steward was extremely helpful (sommelier?). Things went downhill from there. We were given a two-top, when there were four tops available....fine. None of the four tops were ever filled. We bought a bottle of wine from their shop, then purchased a single glass of another wine we wanted to try, at $7 for a two ounce pour, and also ordered couple of martini’s. I figured at that point, we would not have to pay a corkage fee (which is only 15 buck....not bad). We ordered two ceasare salads and a pizza. The salads were pretty much what you would expect from the bags you buy at a grocery store. Meh. The pizza was pretty good, but the service at this point was non-existent. I was also would have expected maybe some bread with the salad? When the bill came, the corkage fee was not included. That seemed reasonable given how much we had spent on alcohol. But wait - the waiter came back with an update bill with the corkage fee. Not good. I like their wine shop, but I’ll never go...